As a Program Manager, you will be working to identify delivery speed related friction points in the shopping journey of the customers who shop on Amazon across different shopping channels of Amazon (retail, business, etc.). The role will entail extensive experimentation and dealing with technology to identify opportunities that enhance CX for our customers. Candidate is expected to thrive in an environment of ambiguity, display high bias for action and dive deep.

Key job responsibilities
• Scoping, driving and delivering complex projects across multiple teams.
• Performs root cause analysis by understand the data need, get data / pull the data and analyze it to form the hypothesis and validate it using data.
• Conducting a thorough analysis of large datasets to identify patterns, trends, and insights that can feed the fixes team
• Dive deep to drive product pilots, demonstrate think big and customer obsession LPs to steer the product roadmap
• Coordinate with upstream stakeholders to drive fixes and defect elimination activities


About the team
The Storewalk program is designed to elevate customer experience by targeting high-opportunity shopping missions (HOSMs) within Amazon stores that suffer from low sales conversion rates. During the purchase journey, a customer goes through recursive cycles of search, evaluation and then finally purchases the product if it suits his/her requirements. In RBS Storewalk, we study customer anecdotes and mimic the customer journey to identify key frustrations at each stage and improve customer experience by driving fixes with partner teams. Our primary objective is to ensure customers can seamlessly complete their purchase journey without encountering any customer experience (CX) defects during their shopping journey.