Kforce has a client that is seeking a Program Manager - Customer Experience & Delivery in Tamarac, FL. Responsibilities: * Lead end-to-end program management for customer onboarding, implementation, and solution deployment initiatives * Oversee delivery from kickoff through go-live, ensuring smooth transitions to ongoing support teams * Collaborate with Sales, Engineering, Support, and Operations to align delivery efforts with customer expectations and contractual obligations * Conduct client meetings, progress reviews, and milestone check-ins with a focus on transparency, value, and partnership * Manage timelines, dependencies, and risks across multiple concurrent customer programs * Handle change requests proactively by assessing impacts and adjusting plans as needed to ensure success * Drive internal initiatives that enhance customer operations, including support readiness, enablement tools, standardization efforts, and onboarding enhancements * Work with cross-functional teams to improve internal systems (CRM, ERP, customer portals) that influence data flow, communication, and customer visibility * Partner with Customer Success and Support teams to streamline operations and eliminate friction in the customer journey * Facilitate post-launch reviews and contribute to continuous improvement efforts across the customer experience lifecycle * Support process optimization and internal training initiatives to elevate delivery efficiency and customer satisfaction * Leverage Agile methodologies to enable iterative execution and cross-functional coordination, including leading standups, sprint planning, retrospectives, and backlog grooming * Maintain clear, executive-level program plans, dashboards, and communication strategies tailored for internal and external stakeholders * Consolidate and present program updates, escalate issues, and highlight key decision points to leadership proactively