Hungry, Humble, Honest, with Heart.
The Opportunity
Do you excel at managing the transformation of complex customer environments, working to drive business transformation and large-scale migration efforts for enterprise clients? If so, joining our team as a Program Manager for Transformation and Migration means playing a pivotal role in delivering customer outcomes as they migrate to the Nutanix Cloud Platform. You'll have the opportunity to work with cutting-edge technology and collaborate with top industry professionals to deliver business changing results via innovative solutions for our clients.
About the Team
You will report to the Global PMO Leader. The Global PMO is a dynamic and collaborative environment where you'll have the opportunity to work alongside a diverse and talented group of professionals spread across the AMER, EMEA, and APAC regions. The team culture is grounded in excellence and innovation, with every member dedicated to delivering exceptional service and tailored solutions to meet our clients' unique IT infrastructure challenges. Our track record of success is underscored by receiving the NorthFace Service Award for ten consecutive years, demonstrating our commitment to exceeding client expectations and driving continuous growth.
What the team says
"As a client facing PM, it's great knowing your teammates always have your back and are always willing to lend a helping hand when needed."
"I work with some of the best people at Nutanix and the work is always interesting."
Your Role
Define program success criteria and objectives, involving relevant stakeholders and ensuring technical feasibility and desired qualityCollaborate with senior customer leaders and NTNX services leaders to define the program governance (controls) in accordance with customer requirementsCoordinating and driving sub projects and work streams inclusive of their interdependenciesLead architects and resourcing team to schedule internal and external consulting resources to drive multiple work streamsDevelop detailed project plans to put services in a logical order of operations, considering dependencies, predecessors, and successors while also utilizing the LOE to determine duration;monitoring and tracking progress with project plansManage the program scope, schedule, changes, costs and closeout using appropriate verification techniquesAnticipate and proactively resolve challenges to program budget and timelineMeasure program performance using appropriate tools and techniquesManage and track program issues, actions and risks accordinglyCommunicating progress both internally and externallyManaging the relationship with the client and all internal and external stakeholdersUtilize client facing status meetings to manage customer expectations, escalate issues and risks, and drive program activities forwardDevelop client program status reports and distribute on regular intervalsInternally forecast program revenue accurately on a quarterly basis and regularly maintain configurables within system of recordCreate and maintain comprehensive program documentationCollaborate with project managers worldwide to improve PM efficiencyFoster relationships with clients enabling future account salesExpertise in multiple project dashboard creation and presentation to all levels of stakeholders and management including executive and C level leadershipManage Customers satisfaction by ensuring world class project deliveryManaging stakeholders' communication and develop appropriate communication plans, report and escalate to management as needed
What You Will Bring
You should have a minimum of 8 years of industry experience.Broad experience with managing complex projects of a variety of hardware, software, infrastructure, and cloud platforms and platform integrationsExceptional organizational skills including ability to plan, attention to detail, facilitation, time management, leadership and multi- tasking skillsAbility to work with clients and stakeholders to identify business objectives and align program deliverables to them· Ability to align the deliverables (outputs) to the program's outcomeExcellent written and verbal communication skills in EnglishProven ability to problem solve and be dynamic in complex situationsSelf starter with intense drive for improvement and delivering resultsStrong working knowledge of Microsoft Office and Project planning toolsProficient with Agile project managementExperience using change management processes for dynamic professional services projectsExternal customer-facing management experience (including partners)Internal customer relationship management experience (i.e. sales, pre-sales, advisory services)Experience managing multiple programs, projects, and clients in parallel is requiredWorking knowledge with tools like NetSuite and Salesforce a plusAbility to adopt new processes and toolsPMP required, PgMP a plusFluent level of proficiency of the French language
Work Arrangement
The work arrangement for this role will be discussed with the hiring manager.
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