ActioNet is actively looking for an experienced Program Manager (PM) to oversee the execution of a major IT services contract supporting the FBI. The PM will provide on-site technical leadership and administrative oversight, ensuring all aspects of program delivery meet or exceed contract requirements. Program Manager (Senior)
Location: On Site – J. Edgar Hoover Building, Washington, DC
Clearance: Top Secret / SCI EligibleSalary: $150K-250KPosition Overview:
The Program Manager (PM) is the senior leader responsible for overseeing the delivery of comprehensive IT support services, including Tier 0–3 Help Desk operations, desktop and mobile device support, and user credentialing across multiple sites. The PM manages a large team of cleared technical personnel, ensuring staffing levels and that services are delivered in alignment with Government standards and mission needs. A key focus of the role is ensuring adherence to strict Service Level Agreements including response and resolution times, customer satisfaction benchmarks and service availability. Responsibilities include the following: Provides overall leadership and direction for contract execution, serving as the primary point of contact to the Government.Oversees all administrative and technical activities of contractor personnel across assigned task areas.Maintains staffing levels with fully cleared and qualified personnel to meet mission requirements.Leads recruiting, onboarding, and offboarding efforts, ensuring timely replacement of staff in accordance with clearance and project needs.Ensures continuous adherence to FBI security protocols and standards, preserving operational integrity across all supported locations.Oversees the on-time delivery of all contract deliverables, ensuring accuracy, completeness, and compliance with performance standards.Manages the lifecycle and accuracy of Visitor Access Requests (VARs), preventing any lapse in facility or system access for assigned personnel.Directs the development, quality assurance, and submission of all required documentation in accordance with FBI processes and reporting protocols.Maintains proactive, transparent communication with Government stakeholders, providing regular updates on staffing, performance metrics, and contract-related issues. Required Qualifications:Minimum of 10 years of experience in Information Technology, with progressively increasing responsibility in complex IT environments.At least 5 years of experience in a program management or supervisory capacity, leading multidisciplinary IT teams and service delivery initiatives.Bachelor’s or Master’s degree in Information Technology or related areas (Preferred)PMP certification or equivalent project management credential. (Preferred).Proven Experience in: Leading large-scale federal IT service contracts, including Tier 0–3 Help Desk operations and enterprise desktop support. Managing personnel in secure, classified environments and maintaining staffing with cleared, qualified resources.
ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. With 25+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!
Core Capabilities:
Advanced and Managed IT ServicesAgile Software DevelopmentDevSecOpsCybersecurityHealth ITC4ISR & SIGINTData Center Engineering & OperationsEngineering & InstallationWhy ActioNet?
ActioNet is honored to be recognized as a Top Workplace for the twelfth consecutive year (2014–2025), a testament to our unwavering commitment to excellence and innovation. With an impressive 98% customer retention rate, we are driven by the inspiring missions of those we serve. Our dedicated teams are empowered to deliver exceptional results that safeguard the nation’s security, enhance public health, and promote overall well-being—because at ActioNet, mission success is personal.
At ActioNet, our Passion for Quality is at the heart of everything we do:
Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.Commitment to Customers: We are committed to our customers by driving and sustaining Service Delivery Excellence.Commitment to Community: We are committed to giving back to our community, helping others, and making the world a better place for our next generation.
What's in It For You?
As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference?
ActioNet is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Full-Time Employees are eligible to participate in our ActioNet’s Benefits Program:
Medical InsuranceVision InsuranceDental InsuranceLife and AD&D Insurance401(k) Savings PlanEducation and Professional TrainingFlexible Spending Accounts (FSA)Employee Referral and Merit Recognition ProgramsEmployee Assistance and Identity Theft ProtectionPaid Holidays: 11 per yearPaid Time Off (PTO)Disability Insurance