POSITION:         Program Manager

DEPARTMENT:  IT & Digital Solutions

REPORTS TO:    Senior Director of Change Management

FLSA STATUS:    Salaried/Exempt

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

THE ROLE

We are transforming our operations for the future and are seeking a program manager to help drive the global adoption of our SaaS enterprise platforms and provide oversight to our new venue openings and takeovers. This is a hands-on role, and we are looking for an individual who is comfortable working within a high-volume project environment, managing global needs and working across the priorities of various teams.

Essential Duties and Responsibilities

Supporting the implementation of our technology solutions aimed at delivering enterprise solutions and technology for our venues.

Leverage and maintain documentation, project plans, consolidated cross-project plans and scope management.

Become the focal point for communication and coordination including status updates, training, and solution reviews to enable customers to complete user acceptance testing, while supporting customer test issue resolution.

Hands on management of project plans.

Orchestrate task execution across departments.

Coordinate due diligence activities (questionnaires and reviews) to strategize project deliverables Working closely with Change Management to drive adoption, project transparency, and ensure customers are set for success.

Maintain deliverables and provide timely updates to the project plan, status, risks, and opportunities.

Identify and champion opportunities for integrations to build towards a cohesive end to end ASM Global platform.

Influence and collaborate across product, implementation partners, infrastructure, security, compliance, and finance business-operations to effectively build commitment with delivery teams, assessing and planning resources required for execution.

Qualifications

Strong, global project management background.

Demonstrated success in enterprise technologies & technology deployment and skilled in collaborating with operators, finance, and business leaders to provide discipline and transparency over our various programs.

Passionate about communication, problem-solving, planning, systems optimization, and operational excellence and will influence and maintain a continual improvement approach, helping drive the implementation to an efficient cadence and manageable approach.

Technical depth to understand the implications of solutions under their project control and provide the discipline and process needed to deliver projects without risking data quality or security and while maintaining the accuracy and integrity of the overall ASM Global technology eco-system.

Comfortable working within a high-volume project environment, managing global needs and working across the priorities of various teams.

Education and/or Experience          

Minimum 4 years of related Project Management work experience.

Demonstrated experience in global SaaS implementation.

Detail-oriented and expertise in budget, scope and resources management utilizing tools like Smartsheet.

Experience with D365 finance an added plus.

Effective, clear & concise documenter of requirements and project status, and good communicator.

Passionate about affecting transformational change.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

A bachelor's degree or MBA is preferred (or equivalent work experience).

Minimum of 10 years of progressively responsible leadership experience in hospitality or the convention and visitor’s bureau industry.

Minimum 8 years of experience in stadium or large-scale venue management, including field care and maintenance.

Skills and Abilities

Leadership/culture development

Decision-making

Communications/public speaking

Strategic/critical and creative thinking

Strategy implementation

Change management

Forward Thinking

Master Planner

Self-Initiative

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.