Program Manager

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

Job Family Definition:

The Internal Program Manager is responsible for coordinating all complex GL Flex and PCX deals in scope from Sales Stage 4a through to customer acceptance and project closure. The Internal Program Manager is the single point of engagement for Sales teams for the identified opportunity and remains as the HPE Operations contact point over the opportunity lifecycle.

Management Level Definition:

Once the Internal Program Manager is triggered, they will facilitate and coordinate early engagement of HPE Operations teams in support of the opportunity. This will include the assignment of the Account Service Manager, Lead Delivery Solution Architect, Lead Project Manager and HPE Operations leads.

The Internal Program Manager will organize regular coordination calls with Pursuit Deal Managers, HPE Operations and Delivery Leads and serve as the SPOC on overall deal status across Day -1 through to Day 2.

Importantly the Internal Program Manager will escalate early if the opportunity is not progressing to schedule or plan.

The Internal Program Manager Coordinator will use Deal Navigator as the primary system of record for deal tracking and updates. Active deal status for timely updates, and if required early escalation as required. This Executive Dashboard will be used to support visibility and reporting.

The Internal Program Manager organizes regular coordination meetings with Geo/Country sales to prioritize and update status of deals in scope.

The role requires continuous updates in Deal Navigator, Smartsheet, and dashboards, coordination of governance calls, with Deal Coordinators, Pursuit Deal Managers, Delivery Leads and Account Operations Managers (AOMs.)

Once a deal moves through phases Day 0, 1 & 2, the Internal Program Manager ensures project status is continually updated, risks and key dependencies are highlighted and assigned to correct owners.

What you'll do:

Responsibilities:

Serve as the SPOC across Day -1 to Day 2 for all complex deals within scopeCoordinate all GL Flex and PCX deals within complex deals defined scopeReview proposed opportunities daily and key resources are assigned by HPE Operations and Delivery Stakeholders within agreed timeframes.Align, assign, and activate Early Engagement for HPE Operations and Delivery teams and OEMs on deal basis for during Day -1.Ensure all identified Delivery Leaders, Lead Delivery Solution Architects, Project Managers and Account Operations Managers are added to the extended team to access deal artifacts.Coordinate deal governance calls with Geo and WW Pursuit Leads, CXO Deal Coordinators and AOMs to prioritize and align on the active deal statusesSecure proper handover and information for a successful Start Right session and respective testing and acceptance of Day 2.Maintain a continuous up to date Active Deal Status content for all prioritized complex deals.Timely escalation when any opportunity appears at risk, off plan or off schedule.Ensure visibility and reporting through Deal Navigator, Active Deals SharePoint and Executive Dashboard as the primary system of record for deal tracking and updatesCollaborate with Sales, BU, Fulfillment, and Planning teams.Collaborate with the HPE Operations and Delivery teams managing the deployment and services to the customer.

Critical Competencies to Drive Business Results

The Internal Program Manager must demonstrate strong orchestration and stakeholder management skills across Sales, Delivery, and Operations.

Success in this role requires the ability to manage ambiguity, drive accountability across functions, and maintain a structured cadence of updates and escalations.

The Internal Program Manager must be adept at navigating complex deal structures, ensuring timely risk identification, and aligning delivery readiness with customer expectations.

The Internal Program Manager has strong articulation and communication skills, able to inform and activate operational and executive levels.

The Internal Program Manager must demonstrate judgement, courage and confidence to escalate quickly if they see project or schedule risk that threatens HPE’s commitments.

Education and Experience Required:

B.E./ B.Tech. or MCA or Higher Degree

Minimum 10 years of experience.

What you need to bring:

Knowledge and Skills:

Skillset

High level English language proficiency both oral and writtenHigh level of communication and interpersonal skillsBasic understanding of the interoperability of delivery functions within a solution (Hybrid Cloud, A&PS, OS, MS, HPC, Aruba, Greenlake)Basic understanding of the SSDG processUnderstanding of Project and Program Management principles (EPPM and LPE).Basic understanding of architecturesBasic understanding of risk relationship to deal margin (prevent margin erosion).Good understanding of E2E dashboard, project updates and escalation process.

Key Measures

Effective coordination in place for the Geo/CountryTimely updates in Deal Navigator, Smartsheet, and other dashboardsEffective Delivery Early Engagement in place with Pre-SalesEffective Delivery Engagement in place with HPE Operations, PSD and MSAdherence to governance timelinesPrioritized deal overview with Geo/Country SalesStakeholder satisfactionOrder to activate predictabilitySuccessful handovers to Managed Services.

Additional Skills:

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Information Technology (IT) Infrastructure, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Product Services, Relationship Building {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

Services

Job Level:

TCP_04

    

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.