Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

About the Team
We are a proactive team within the Customer Support Organization that provides proactive and personalized support experience for customers that require a higher level of engagement. We're looking for a self-motivated, highly strategic and technically adept Program Manager to join our team. In this pivotal role, you'll be at the forefront of driving critical initiatives that shape our strategy and growth trajectory.

About the Role

Lead strategic projects, ensuring timely and successful delivery that aligns with broader organizational goals. Be responsible for the end-to-end lifecycle of projects, from planning to execution.

Strategic Alignment & Collaboration: Collaborate cross-functionally to define requirements, prioritize features, and ensure projects align with business objectives, critical metrics, and organizational goals. Establish and maintain positive relationships with teams to ensure strategic alignment and smooth execution.

Planning & Execution: Develop comprehensive program plans, including timelines, budgets, resource allocation, and risk mitigation strategies. Implement project plans effectively, tracking progress, making necessary adjustments, and proactively identifying and mitigating potential risks.

Change Management & Adoption: Develop and implement effective change management plans to ensure smooth user adoption, including training, communication, and support. Lead the organization through complex changes, mitigating resistance and ensuring long-term adoption.

Stakeholder Engagement & Communication: Effectively communicate program status, risks, and issues to executive leadership and key collaborators. Manage expectations, ensure alignment, and provide clear, actionable insights through regular updates and reporting.

Leadership & Influence: Lead and influence cross-functional teams to achieve cohesive transformational outcomes. Act as a key influencer in shaping strategy, governance, roadmap, and execution for projects and programs.

Data-Driven Decision Making: Leverage business intelligence and data analytics to monitor and measure the impact of initiatives. Use data to optimize strategy, drive actionable insights, and improve key business outcomes.

Thought Leadership: As a thought leader and expert, share best practices, frameworks, and insights to mitigate risk and ensure successful implementation.

Keys to success in this role include:

Outstanding project leadership and ability to handle multiple projects simultaneously

Analytical competence and use of indirect influence to overcome challenges and drive project success

Effective time management and prioritization skills

Hyper-attention to detail

Technical competence

Ability to thrive with ambiguity

Pride in producing quality outcomes

About You

Basic Qualifications:

P3 Program Manager

4+ Years of proven program/project management experience

4+ Years Experience managing technical projects in a SaaS environment

P4 Sr Program Manager

7+ Years of proven program/project management experience

7+ Years Experience managing technical projects in a SaaS environment

Other Qualifications:

Analytical and problem-solving skills and capability to interpret client business needs and translating them into application and operational requirements.

Ability to learn new products and technical concepts quickly through instruction and self-training.

Availability and flexibility to work with global teams in multiple time zones.

Ability to handle day-to-day work challenges confidently and to adjust to shifting priorities.

Comfortable in a fast-paced process-focused environment, adept at problem-solving.

Practical knowledge of project management methodologies

Experience with project management tools like Smartsheet, Jira, etc.

Excellent organization, communication and presentation skills.

PMP Certification highly desirable.

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Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!