Function: Customer Experience

Reporting To: TL- Service Delivery

Job Level: Assistant Manager/Manager

Purpose of the Job

This role is responsible for project management and service delivery of all products & services.

Program Manager, planning and scheduling implementation of MPLS services. On Time, within budget Implementation of the complete project Customer engagement to address customer dependencies & e2e project delivery as per signed scope of work. Enhance service delivery experience for the customer & revenue for the organization

Skills Required

Good understanding of project management concepts and methodology  Excellent relationship management with customer, cross functional team Good  written and verbal communication skills Good understanding of products, services Good planning & execution skills  Can do attitude & problem solving skills Quick thinking & analytical ability Process orientation and eye for detail  Result Orientation

Key Deliverables

Customer engagement & communication Project kick off meeting/call with Customer  Resolution of customer dependencies  Share Project Plan with the customer e2e tracking & monitoring of project delivery Proactive & timely project status update to the customer Project Stage tracking & ensure timely delivery Project follow ups, escalations and constraint resolution Delivery of third party media/bandwidth Customer CPE integration & testing Schedule planned activities with the customers Accelerate & Maximize revenue by faster deployment of project

Educational Qualifications 6 – 10 years project execution experience in Telecom/ ISP industry Sound understanding of telecom technology, products & services

Work Experience

Diploma Technical, preferably B.E/B.Tech Qualify CS Hiring Test Strong communication skills Strong planning and execution skills