Job Description 

Job Title:  Program Manager- AB

 Job Level: Manager

Function:  CE

Location: Mumbai

Reporting to: Sarvesh Singh

Date: 17 Aug 2023

Experience: Project Management Experience of 6 years, preferably in Telecom and networking projects.

 

(key responsibilities)

# Delivery of network as per the defined project Management/Service Delivery process, within the scope & time line agreed with the customer.

# Meeting assigned revenue targets

# Customer & internal Stake holder management during the project execution cycle

# Meeting & exceeding the assigned Service Delivery Time lines

# Ensures revenue recognition, timely and accurate invoicing, and monitors project receivables.

# Take initiatives to improve the quality of project implementation, improvisation may be on the deliverables to customer or may be internal e.g. related to support handover.

# Perform SIP & Repeat fault reduction

# Ensures SLA adherence, Fault management, Config & Capacity Management & Partner Management

 

#Technical Expertise

On Cisco routers and switches. Should have awareness or configuration know how to ensure network deployment.   Should have experience of MPLS or IP VPN project implementation for customers having multiple sites. Exposure on lease lines, RF, IPLC Circuits and SDH equipment

 

#Project Management Experience of 5 years, preferably in Telecom and networking projects.

 

Major Challenges:

Initiatives to improve the productivity Handling customer’s / internal customer’s escalations and resolving the issues Presenting monthly performance PM wise / Product wise to higher management for review and support to improve