Job Title: Program Manager 

FLSA Status: Full Time - exempt
Reports to: Family Housing Director

Schedule: varies
Supervises: Office & Building Manager, Education Coordinator, Healthy Families Facilitator, Case Manager, Program Supervisor

Rate of Pay: $64,000-$68,000 annually

Closing Date: 07/25/2025

Benefits: Standard; Full-Time, Exempt employees are eligible for but not limited to the following:

Health, vision, dental, life as well as voluntary life and disability insurance Sick leave benefit – 1 day per month, 12 sick days per year (accrual and availability begins at hire) Vacation benefit – 20 vacation days per year, accrued at the rate of .0769 hours for each hour worked (accrual begins at hire but may not be used until the completion of six months of employment) One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment) Pension Plan (after one year of continuous service) Voluntary Tax-Deferred Annuity Plan (403(b)plan)

Function:

The Program Manager is to provide direct oversight of Lambuth Family Center’s weekday staff. Lambuth Family Center is a non-congregate space for households experiencing homelessness. The primary responsibility of this position is to provide leadership and supervision to the program staff, volunteers, and households during program operation: this includes training, safety, policies and procedures, and scheduling. The individual in this position will seek insights and understanding of the households we serve, to determine the needs we may address and to aid people in changing the pattern of their lives to function more effectively in society. This position will work closely with the Family Housing Director to develop shelter programming that follows best practices in trauma-informed care and other client-centered approaches. This individual may work morning, evening, overnight or weekend shifts.

Duties and Responsibilities 

The Program Manager’s core activities through DMSS Lambuth Family Center will include: 

Manage and lead staff to create a positive environment for staff and households. Lead and manage teams: hire, train, cross-train and develop program staff for non-congregate shelter.   Manages HR related issues including hiring, staff discipline and conflict resolution in a timely manner. Train staff to be proficient in responding to both simple and complex situations while using trauma informed care and appropriate crisis intervention strategies. Ensure staff complete all required onboarding trainings. Ensure appropriate staffing and productivity by program staff; coordinate work assignments, workflows and ensure regular staff meetings. Oversees staff schedules while ensuring appropriate staffing levels and low overtime utilization. Responsible for site Protecting the Mission training and compliance, where appropriate. Maintain safe, stable, supportive community environments that allows households to focus on their recovery, health, and future housing stabilization. Provide support and insight into improving assessments, forms, policies, procedures, intake data quality, outputs, outcomes, etc. to Family Housing Director to align program and case management functions to empower households to end their homelessness. Ensure staff understand and follow the expectations provided in the Staff Handbook and Community Policies; facilitate and enforce the Community Policies, being firm yet reasonable. Optimize case management processes and procedures to provide an effective end-to-end path for households to obtain housing. Ensure shelter occupancy is maximized, through appropriate scheduling and recognition of vacancies. Develop, maintain, monitor, evaluate and enforce policies, procedures, and rules. Mediate and resolve household complaints to ensure appropriate outcomes and consistency. Identify and address health and safety hazards and routine maintenance concerns with staff; ensures the safety and cleanliness of the shelter, including the coordination of building maintenance, repairs, and cleaning with the Office & Building Manager. Ensure compliance standards are met by staff and facilities related to emergency response, safety, etc. Conduct facility tours for potential donors and volunteers; coordinate events and activities; oversee and ensure support for volunteers. Provide Program Output, Outcome, and Budget Reporting. Ensure high level of data quality in HMIS and other reporting formats. Provide reporting for tracking success, identify gaps for improvement and make recommendations to the Family Housing Director. Implement these changes on a program level. Monitor budgets, ensuring that resources are used effectively and efficiently. Complete timely monthly and annual reports for Family Housing Director, as requested. Manage Supportive Services Programming Ensure collaboration with shelter and supportive services teams internal and external to The Salvation Army. Goal of coordination is to provide a seamless, supportive continuum of care for households that results to an end to their homelessness. Eliminate unnecessary barriers and streamline processes. Support staff in resolving household issues, approve exceptions and help find unique solutions to difficult situations. Facilitate Network of Community Resources and Partners Initiate and coordinate networking relationships with appropriate community and government agencies. Encourages and developed coordinated access/connection for households with necessary community services. Create opportunities and space for the provision of services and trainings by community partners. Participate in community meetings and collaborations as a representative of The Salvation Army, as assigned by the Division Social Services staff.

Education, Experience, Skills, and Qualifications

Bachelor’s degree or higher required. At least 2 years of experience working with vulnerable populations, as demonstrated through education or work experience, required. Customer services experience; effective communication and people skills Must have experience supervising staff and working with unhoused populations, individuals experiencing substance use/abuse challenges, and culturally diverse populations. Must have current certification in first aid /CPR skills or obtain them within six months of hire. Must have crisis intervention and non-violent mediation skills, show respect for other employees, associates and clients, and the goals and objectives of The Salvation Army. Experience with trauma informed care and crisis management techniques, preferred Must be minimally 21 years of age and possessing a valid Colorado Driver's License

Physical Requirements 

Ability to maneuver. Ability to remain in a stationary position. Ability to grasp, push, pull, and reach overhead. Ability to operate telephone. Ability to lift to 25 pounds. Ability to access and produce information from the computer. Ability to understand written information. Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.