Program Manager

Project Manager I

 

 

Who We Are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

Visit us at UST.com.

 

You Are:

The successful technical program manager candidate will be expected to work closely with Engineering, Product, and Security teams to capture requirements, develop schedules, manage risks, drive execution, and ultimately deliver value to our internal and external customers.

 

The opportunity:

·       Communicate proactively across teams to create and maintain alignment among stakeholders

·       Adopt and seek to improve department program management philosophies and processes

·       Recognize risks / blockers and work aggressively to engage with the right partners to identify solutions or workarounds

·       Provide regular status reports to promote program clarity and transparency at various levels within the organization, including among senior leaders

·       Work hard to build and maintain relationships among our partners and internal customers in service of an ongoing effort to achieve the best possible outcomes for all involved parties

·       Develop, socialize, and manage project plans and team roadmaps

·       Help to foster a customer-first, outcome-oriented culture of collaboration and open knowledge transfer

 

 

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

 

What you need:

·       Bachelor’s degree in Computer Science, MIS, or related field

·       5-8 years of program management experience in cloud computing or related fields

·       PMI PMP certification or commensurate enterprise program management experience

·       Experience with Agile development: Scrum or other iterative development methodologies

·       An eagerness and tenacity to influence others to achieve goals and perform at a high level

·       Confidence to tackle the unknown, challenge assertions, mediate disputes, hold stakeholders accountable, and manage leadership / customer expectations proactively

·       Ability to deftly shift focus as objectives and priorities change, including realigning program teams accordingly

·       Strong organizational skills, a keen attention to detail, and the ability to coordinate, prioritize, and manage multiple complex activities

·       Proficient at breaking down complex problems into manageable, delegable components

·       Proven ability to manage initiatives across geographically distributed teams

·       Excellent written and verbal communication skills

·       Experience with JIRA (or similar project management tools), including projects and roadmaps

·       Experience with ServiceNow (or similar ITSM suite)

·       High level of proficiency using Microsoft Office products (PowerPoint, Word, Excel)

·       ITIL Foundations certification is a plus

·       Data and analytical experience a plus, including data visualization skills

·       Prior experience as a developer, SRE, or DevOps engineer is plus

 

 

 

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: California

Compensation Range: $84,000-$126,000

 

 

 

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.

Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

 

What we believe:

We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters belonging, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

 

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honor our commitments and act with responsibility in all our relationships.

 

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and “fair chance” ordinances.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

 

 

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