Selling Partner Support (SPS) is responsible protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world‐class support, and building loyalty with Amazon’s Retail accounts (1P). We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.

Selling Partner Identity Verification (SPIV) organization is focused on understanding and verifying exactly who we are doing business with (both vendors and sellers) and applying the right verification processes at every stage of their lifecycle. This includes identifying when/where identity changes take place (e.g., dormancy/reactivation, ownership changes, etc.) and re-verifying as needed, understanding which identities/entities are related to each other, and determining who we don’t want to do business with or where we have risk. Given the importance of registration as our starting point to understand who Selling Partners are and who is operating the account, this team also owns the registration seller experience and policies

About the role
We’re looking for program managers who are passionate about providing exceptional products, thinking globally, and innovating on behalf of Amazon and its Customers.
- Identifying, driving and tracking initiatives that improve the customer experience.
- Conducting analysis to isolate issues, developing solutions based on changing business priorities.
- Interacting with stakeholder teams to define and deliver solutions and establish standard processes.
- Working with machine learning and engineering teams to build the solution to mitigate to tackle ongoing issues.
- Build processes to improve the team’s overall efficiency.