Description Amazon is seeking an innovative and experienced Senior Program Manager to lead a transformative initiative within our Payments Business Operations within our upcoming strategic partnership Oakberry. This role presents an exciting opportunity to revolutionize our operational processes through modern AI and ML technologies, while driving operational excellence and efficiency. Key job responsibilities • Lead the end-to-end transformation of Payments Business Operations, focusing on efficiency, self-service capabilities, and AI/ML-driven solutions • Apply Lean and Six Sigma methodologies to identify, analyze, and optimize key operational processes • Develop and implement AI and ML use cases to automate workflows, enhance decision-making, and improve operational metrics • Collaborate with cross-functional teams to align transformation initiatives with broader business objectives and technical roadmaps • Drive data-driven insights and translate them into actionable improvement plans • Manage relationships with internal stakeholders and external partners to ensure smooth execution of transformation initiatives • Evaluate and integrate new technologies and payment partners to support innovative features and launches • Orchestrate high-stakes business events and operational reviews, ensuring readiness and cross-team alignment Basic Qualifications - Solid program or project management experience - Solid developing program strategies and plans, diving execution, and influencing senior stakeholders experience - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Experience working cross functionally with tech and non-tech teams - Bachelor's degree - Advanced to fluent in English - Demonstrated experience in leveraging AI and ML technologies for business process optimization Preferred Qualifications - Driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.