We are a fast growing team that assists internal Amazon teams in their hardware development efforts. Our customer needs are diverse. They vary from niche products being developed for Amazon’s global fulfillment environment to, supporting innovation within our AWS teams. We are seeking a Customer Success Program Manager with demonstrated experience in shepherding development and deployment of industrial products across various stages of maturity. You will be the primary owner of relationships with our internal customer with complex requirements. You are a force multiplier. To successfully deliver on projects, you will work directly with customers, their stakeholders, engineering teams and vendors. An ideal candidate is a continuous learner, intently understanding new technical environment, customer needs and challenges. You thrive in fast paced, dynamic environments and can drive an execution plan in the midst of changing priorities.

Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Key job responsibilities
As the Customer Success Program Manager, you will be responsible for:
- Customer engagement and development
- Manufacturing project intake and evaluation
- Coordinating communications with AMS stakeholders and customer engineering or supply chain teams.
- Coordinating with Planning on resources and timelines.
- KPI metrics on customer satisfaction, repeat customers, and net new customers onboarded to our service.
- Process owner in our quality management system for customer and order intake processes.