Join the Alexa Preview Team to help build the future of Amazon's cloud-based voice service and Echo devices. This role will focus on designing mechanisms for collecting customer feedback, executing those for Alexa and Echo products, and working with product and marketing teams on behalf of customers. Your strategic and tactical recommendations that will contribute to making customers life easier and more fun by using the Alexa and Echo products!
We are looking for a committed Program Manager for the Alexa Preview IN team in Bangalore to support participant management and feature testing of ongoing device Beta programs.

As the ideal candidate you will be flexible, detail-oriented, an analytic thinker and have excellent interpersonal skills. You know how to work independently, make suggestions for process improvements, deliver high quality results and you thrive when improving customer experiences. You do not shy away from data and are curious to learn new tools and technologies.


Key job responsibilities
• Collaborate closely with program management team members for planning recruitment efforts of beta participants
• Plan and prepare content and timing of recruitment surveys
• Reporting program milestones and statuses
• Provide customer support to internal participants through the internal ticket system
• Lead small to medium sized projects to improve existing processes, standard operating procedures and best practices
• Independently manage beta-participant engagement programs (contacting beta-participants / implement new customer engagement strategies)
• Constantly evaluate data collection tools and processes and propose solutions to ensure their efficiency, quality and ability to scale
• Develop appealing email templates and send out weekly newsletters to beta participant
• Monitor execution of marketing campaigns, custom projects and reports


A day in the life
As a Program Manager on the Alexa Preview Team, you will support execution of tactical tasks of Alexa Preview Programs. You will collaborate proactively with Global team members across NA and EU regions. Manage stakeholder relationships and engage in strategic discussions. Invent, work with, and help improve beta execution mechanisms. This role requires strong program management, communication skills, and a passion for delivering exceptional customer experiences.