Description Amazon MENA UFG team is looking for a Program Manager -Packaging with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional projects and programs. This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. The key responsibilities are: Manage new and existing programs, successfully delivering difficult projects and goals across multiple organizations Work directly with key internal stakeholders, customers, and partner teams to craft and deliver scalable solutions Partner with other program managers to secure resources, scope efforts, set project priorities and milestones and drive delivery Own program communication, accelerating progress by driving crisp and timely decisions, clearing blockers (e.g., path to green), escalating as appropriate Influence design and development of strategic processes Work with program managers and business leaders to communicate and deliver critical business initiatives Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects and using this data to drive/influence business decisions Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers Manage post-launch support plans (e.g. post-mortem, issue/ticket management, etc.) and look for opportunities to improve program quality and operational excellence Key job responsibilities Manage new and existing programs, successfully delivering difficult projects and goals across multiple organizations Work directly with key internal stakeholders, customers, and partner teams to craft and deliver scalable solutions Partner with other program managers to secure resources, scope efforts, set project priorities and milestones and drive delivery Own program communication, accelerating progress by driving crisp and timely decisions, clearing blockers (e.g., path to green), escalating as appropriate Influence design and development of strategic processes Work with program managers and business leaders to communicate and deliver critical business initiatives Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects and using this data to drive/influence business decisions Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers Manage post-launch support plans (e.g., post-mortem, issue/ticket management, etc.) and look for opportunities to improve program quality and operational excellence Basic Qualifications - Bachelors degree - 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements Preferred Qualifications - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.