The Manager is directly responsible for one or more clients and accountable for the P&L, revenue growth and services. This individual will also build, manage and develop a high performing team of Service Delivery Managers. They must have strong operations and delivery background and a proven track record of success in Information Technology Outsourcing. **Responsibilities:** + Prepare account plans and targets for incremental growth through projects, adjacency, and accretive opportunities (and acquire help from Sales when required) + Volumes to Revenue forecasting for existing clients: + Starts with Delivery provides Program Management actual volumes and how they see forecasting trends based on prior volumes, seasonality, etc. + Program Management inserts any info gathered from the client like new app releases, end-user adds/takeouts, etc. Program Management feeds this back to Delivery. + Revenue forecasting starts with Program Management. Program Management forecasts revenue based on volume data and provides Delivery the information + Manage a team of direct reports, along with matrix relationships specific to role. Gives input to senior management on performance of assigned staff. + Provides leadership to associates and manages any personnel or discipline issues that may arise. + Controls hiring and terminations as needed. Reviews and approves all personnel administrative duties, such as weekly time keeping, vacation scheduling, performance evaluations, annual reviews, etc. + Provides training, coaching, and counseling to subordinates for continuous improvement + Act as the clients’ advocate inside of Compucom and own the overall Profit & Loss (revenue), growth within account base, and Gross Margin Dollars + Builds trusted senior customer relationships based on mutual respect for the customer’s business and how Compucom can support their business and IT objectives + Provides delivery oversite related to the day-to day operations of customer relationship teams that are focused on providing customers with support, guidance, and knowledge resources to boost renewals and strive for zero churn + Invoicing, revenue collection and DSO + Through coaching, mentoring and guiding, Enables team to achieve Service Level Achievement (SLA) onsite, Remote Services, and Shared Services and overall governance to include: + Operational: monthly and quarterly + Commercial Contact Governance (adherence and knowledge of the Client contract) + Strategic: innovative road mapping + Implements strategies and processes to deliver consistent client experiences from onboarding through all phases of the customer lifecycle while promoting retention; Client Satisfaction to be measured via Net Promoter Score (NPS) and operational Customer Satisfaction measures (CSAT) + Leads the planning process for incremental growth + Responsible for revenue forecasting based on actual sales volume, client information (such as new app releases and end-user additions), and forecasting trends (prior volume, seasonality, etc.) + Manage a team of Program Leaders to include providing leadership, addressing discipline issues, hiring and terminations, administrative duties, and training for continuous improvement + Work collaboratively with other members of the delivery efficiencies and continuous service improvement programs **Skills and Qualifications:** + Bachelor’s Degree in Business Management, or related field + 8+ years of related experience with a focus on business strategy + Excellent problem solving, organizational, and analytical skills + Ability to influence senior leaders and demonstrate success in maintaining perspective while focusing on key priorities + Proven experience as a senior leader with an understanding of how to deliver both personal and team goals + Strong interpersonal skills and emotional intelligence + Capacity to work independently or as part of a team with a “roll up your sleeves” approach + Proven ability as thought leader who is creative and innovative in identifying solutions and persuading others to a course of action **Wage Range:** The annual starting salary for this position is between **$110,000.00 - $120,000.00** annually. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is also eligible for incentive compensation in accordance with the terms of the applicable Company plan. **Benefits** : The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. **Equal Employment Opportunity** **:** Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law. CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.