Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. We are currently seeking an experienced **Program Director** to join the **AI Business Solutions** team, where you'll lead strategic initiatives, drive customer success, and help shape the future of AI-powered business transformation across Australia and New Zealand. **Responsibilities** **Account Delivery Management** + Oversees customer obligations across the delivery lifecycle: envisioning, solution development, planning, cloud usage, and delivery. + Leads or participates in steering committees with strategic customers to track delivery success. + Supports consumption goals by identifying blockers and enabling internal teams to maximize customer value. + Holds accountability for project delivery forecasting. + Partners with Sales on contract setup, compliance, and execution from deal approval to invoicing. + Manages project budgets, profitability, and risk. + Maintains stakeholder relationships to ensure service delivery is on track and issues are proactively managed. + Communicates delivery status to customer stakeholders. **Intellectual Property (IP)** + Researches and shares IP, recommends improvements, and submits new IP. + Enforces reuse of processes and artifacts across the team. **Relationship Development** + Builds partnerships with customer stakeholders using broad technical expertise. + Manages escalations with tailored actions and leverages internal networks to influence and resolve issues. + Drives customer satisfaction by analyzing feedback and acting as the voice of the customer. + Leads Success Expectation discussions and monitors customer experience. + Ensures compliance with project and customer standards, manages complexities, and promotes knowledge sharing. **Initiation** + Leads initiation for medium-complexity projects and supports high-complexity ones. + Secures resources, qualifies partners, and creates work breakdown structures. + Balances resource needs across projects and collaborates with global teams for integrated planning. **Contracting** + Manages contracting for customer and partner resources: briefing, interviewing, onboarding. + Supports fixed-fee negotiations and oversees amendments, delivery acceptance, proof of delivery, and invoicing. **Presales** + Supports presales for medium-impact projects by articulating business value and assessing feasibility. + Reviews scope and helps develop SOWs, WBSs, estimates, and risk assessments. **Planning** + Creates detailed project plans for medium-complexity projects or supports high-complexity ones. + Aligns Microsoft and customer schedules, manages dependencies, and uses planning tools. + Sets clear expectations and leads kick-off meetings. + Engages stakeholders and subject matter experts in holistic planning. **Monitoring and Controlling** + Oversees project metrics and ensures KPI adherence. + Provides strategic direction throughout the lifecycle. + Manages risks and issues using technical knowledge and experience. + Contributes to recovery efforts and ensures tools are updated. + Ensures quality and timely deliverables using benchmarking and analysis. + Manages change control proactively and tests processes before formal initiation. + Handles project finances, balancing funding and resources, aiming to reduce cost and improve margins. + Communicates project health, issues, and financials to stakeholders and tracks deliverables. **Closure** + Ensures timely project closure: sign-offs, system updates, and data deletion. + Drives process improvement through lessons learned, IP contributions, performance feedback, and closeout interviews. + Mentors peers and contributes to team-wide knowledge sharing. **Business Growth** + Owns financial health of projects: revenue, forecasting, cost, and capacity planning. + Identifies opportunities to accelerate consumption and delivery. + Manages backlog risk and drives incremental business. + Engages in deal structuring and supports rhythm of business and CFO forecasting. + Promotes cloud consumption and follows up on strategic and operational opportunities. **Other** + Embody our culture and values **Qualifications** **Required/Minimum Qualifications** + Bachelor's Degree in related field AND 10+ years' experience in project management and proven track record leading large business transformation programs. + Experience in managing complex ERP and CRM business transformation program + Strong stakeholder and communications management skills and solid experience in dealing with senior executive teams **Additional or Preferred Qualifications** + Strong preference for experience with Dynamics 365. + Open to candidates with similar experience using competing technologies (e.g., SAP). + Project Management Professional (PMP) certification. + 4+ years financial management experience. + Agile certification, Scrum Master, Agile Certified Practitioner (PMI-ACP), or Professional Scrum Master One (PSM1) certification. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .