About HUB

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected — through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

Why Choose HUB?

Throughout our network of more than 450 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees, and provide continuous opportunities for growth and development.  Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs, yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.
 

We are the perfect fit if you:
 

are seeking a progressive work environment at a rapidly growing organizationhave a desire to help others protect their futurehave an entrepreneurial spirit and are challenged by the opportunity to grow the businessare focused on learning and development to enhance your industry knowledge and expertiseare a self-starter willing to invest time and energy to learn the technical aspects of our businessbelieve in integrity and building success by developing relationships with others

SUMMARY

This entry level role requires an individual who is professional and who displays the drive, determination, and self-motivation to meet the needs of our Programs’ operations. Specifically, your mission will be to support the service team while uncovering opportunities for greater efficiency and innovation.   

 

JOB RESPONSIBILITIES 

Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues 

Manage all incoming mail and oversee the distribution of those tasks daily. 

Responsible for managing the team’s returned mail by reaching out to the impacted member to get updated contact information, updating the agency management system and then resending the returned documents to our members.  

Retrieve change request forms from our lock box’s online portal, import them into our document management system and oversee the distribution of those tasks daily. 

Create a daily claims report and distribute to a support team. This includes, but is not limited to receiving claim files from our carrier, verifying coverages, documenting the report and entering the appropriate data into our agency management system. 

Issue and maintain the student liability coverage 

Oversee and organize our general email inboxes 

Maintain complete and accurate files and input necessary data on the company’s agency management system 

Acts as liaison between clients and insurance carriers to gather underwriting information as requested..  

Maintain service standards as outlined in the procedure manual 

Maintain confidentiality requirements regarding insurance coverage 

If needed, answer incoming service calls through a call center environment and be responsible for following through on service issues. 

Subject to performance evaluations based on KPIs and customer service metrics 

 

QUALIFICATIONS 

1+ years of experience working within a business administrative type role 

High School diploma or equivalent; AA and/or college degree preferred 

Superior customer service and problem solving skills 

The expected salary range for this position is $40,000 to $45,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.

Department Account Management & Service

Required Experience: 1-2 years of relevant experience

Required Travel: No Travel Required

Required Education: Bachelor's degree (4-year degree)

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E-Verify Program

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.