Program Coordinator Date Posted: Aug 18, 2025 Requisition ID: 464303 Location: Indianapolis, IN, US, 46204 Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana. About the Department of Child Services: Join a group of passionate, dedicated public servants to support one of Indiana’s most critical missions! The Department of Child Services helps children who are victims of abuse or neglect and strengthens families through services that focus on family support and preservation. We pursue permanency for children and families through reunification, guardianship, and adoption. Our services also encompass foster care, child support, and transitional support for those adjusting to adulthood. Our culture is built upon our MVP foundation: Mission: Champion Indiana’s future by protecting children and strengthening families with compassion and determination. Vision: Every child in Indiana thrives in a safe, loving, forever home. Purpose: Ignite hope. Cultivate joy. Role Overview: Each state is required to have a Parent Locate unit to locate absent parents so paternity and child support orders can be established and enforced. This involves working with the local child support offices and other state and federal agencies. The unit assists with working reports so undistributed child support collections are timely distributed. Also, the unit assists with working on other reports to enhance the data of the system so collection processes are able to work appropriately for the collection of unpaid support. Projects may include: + Processing incoming BMV titles + Processing other agency titles + Releasing Vehicle Liens + Pulling and sending out weekly released titles + Taking lien/title phone calls + Completing lien/title inbox requests + Completing locate requests + Correcting Duplicate MPI's + Researching daily returned warrants + Working returned mail + Working data integrity reports This position is in the DCS offices in downtown Indianapolis, Indiana. Salary: The salary for this position traditionally starts at $34,216 but may be commensurate with education or work experience. Use our Compensation Calculator (https://in.accessgov.com/spd/Forms/Page/spd/compensation-calculator/) to view the total compensation package. A Day in the Life: + Answer phones, address caller issues, update critical employee and company data, and provide lump sum totals. + Respond to emails and facsimiles for the helpdesk. + Research the Indiana Support Enforcement Tracking System (ISETS), resource programs, and the Internet to update employer information. + Phone, email, or correspondence to obtain verified data. + Respond to requests from county prosecutors to add, update, or delete employer information. + Train employers and county caseworkers on policy and procedures. + Review reports to identify employers, change addresses for employers and participants, or update critical employee data. + Review and update data reports to ensure accurate employer data. The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time What You'll Need for Success: + High school diploma or equivalent. + Excellent work attendance record. + Hard working and capable of producing a large quantity of work. + Ability to keep work confidential. + Knowledge of basic personal computer operations and Microsoft Office products. + Proficient in keyboarding. + Work independently and portray a professional image + Self-motivated and detail-oriented. + Ability to meet deadlines and follow directions. + Flexibility and a team player. + Provide excellent internal and external customer service skills with the ability to listen and communicate effectively. + Ability to perform well in a fast-paced, high-volume work environment. Supervisory Responsibilities/Direct Reports: This role may be utilized in a supervisory capacity based on agency needs. Benefits of Employment with the State of Indiana: The State of Indiana offers a comprehensive benefits package for full-time employees that includes: + Three (3) medical plan options (including RX coverage) as well as vision and dental plans + Wellness Rewards Program: Complete wellness activities to earn gift card rewards + Health savings account, which includes bi-weekly state contribution + Deferred compensation 457B account (similar to 401k plan) with employer match + Two (2) fully-funded pension plan options + A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: + 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers + Up to 15 hours of paid community service leave + Combined 180 hours of paid vacation, personal, and sick leave time off + 12 paid holidays, 14 on election years + Education Reimbursement Program + Group life insurance + Referral Bonus program + Employee assistance program that allows for covered behavioral health visits + Qualified employer for the Public Service Loan Forgiveness Program + Free Parking for most positions + Free LinkedIn Learning access Equal Employment Opportunity: The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov. Current Employee? Click here (https://performancemanager8.successfactors.com/sf/careers/jobsearch?bplte\_company=indianaoff) to apply.