Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve. **Position** **: Program Assistant [Infectious Disease Care] in Augusta, ME** **Summary** : The Infectious Disease Care Program Assistant is part of the Infectious Disease Care Program within the Maine Center for Disease Control and Prevention (MeCDC). MeCDC is an office within the Maine Department of Health and Human Services. This position is based in Augusta and works within the hours of 8:00am-5:00pm, Monday through Friday. The primary function of the Care Program is to use federal funds provided by the Ryan White HIV/AIDS Program to support lower-income Maine residents who are living with HIV/AIDS. Currently, the program serves about 1,200 clients. The Care Program also offers certain support services for Maine residents who test positive for Tuberculosis and select other infectious diseases. **Accountability** : This position reports to the State of Maine Infectious Disease Care Program Manager. **Job Duties:** Client Support + Process client requests for Ryan White financial assistance (to help clients with housing, and dental assistance) + Communicate with clients, case managers, pharmacies, medical providers, and other professionals as authorized to determine client medical and financial eligibility for assistance Data + Use online databases to enter client information and assess client eligibility for financial support + Run data reports to ensure the accuracy, completeness, and quality of the above tasks Administrative + Participate in large program mailings when it is time to notify Ryan White clients of their benefits, recertify their membership, and fill out our annual satisfaction survey + Perform various administrative support tasks as needed Outreach + Assist with MeHAAB data collection + Assist with survey follow-up outreach as needed + Work with HIV Prevention and Surveillance to conduct outreach to Agencies, state departments, and medical providers who are not aware of ADAP/RWB RWB Client Portal + Provide customer support for RWB Client Portal General + Provide quality customer service to clients and key partners + Participate in team activities like strategic planning, continuing education, etc. + Other duties as assigned + Provide program back-up support as needed **CORE COMPETENCIES*** **_Tier 1 and Tier 2– Mid Tier/Program Management/Supervisory Level_** : Tier 1 and Tier 2 competencies apply to public health professionals who carry out the day-to-day tasks of public health organizations, and who may have some program management or supervisory responsibilities. Tier 1 responsibilities may include basic data collection and analysis, fieldwork, program planning, outreach activities, programmatic support, and other organizational tasks. Tier 2 responsibilities may include program development, implementation, and evaluation; establishing and maintaining community relations; managing timelines and work plans; and presenting arguments and recommendations on policy issues. **Analytical/Assessment Skills** + **Describes the characteristics of a population-based health problem** + **Identifies sources of public health data and information** + **Adheres to, employs and ensures ethical principles in the collection, maintenance, use, application and dissemination of data and information** + **Uses methods and instruments for collecting valid and reliable quantitative and qualitative data** + **Interprets quantitative and qualitative data** + **Uses information technology to collect, store, and retrieve data** + **Describes how data are used to address scientific, political, ethical, and social public health issues** **Policy Development/Program Planning Skills** + **Gathers information relevant to specific public health policy issues** + **Participates in program planning processes** + **Incorporates policies and procedures into program plans and structures** + **Applies strategies for continuous quality improvement** **Communication Skills** + **Identifies the health literacy of populations served** + **Assesses the health literacy of populations served** + **Communicates in writing and orally, in person, and through electronic means, with linguistic and cultural proficiency** + **Solicits community-based input from individuals and organizations** + **Solicits input from individuals and organizations** + **Uses a variety of approaches to disseminate public health information** + **Presents demographic, statistical, programmatic, and scientific information for use by professional and lay audiences** + **Applies communication and group dynamic strategies in interactions with individuals and groups** **Cultural Competency Skills** + **Incorporates strategies for interacting with persons from diverse backgrounds** + **Considers the role of cultural, social, and behavioral factors in the accessibility, availability, acceptability and delivery of public health services** + **Responds to diverse needs that are the result of cultural differences** **Community Dimensions of Practice Skills** + **Identifies stakeholders, community assets and resources** + **Collaborates with community partners to promote the health of the population** + **Maintains partnerships with key stakeholders** + **Uses group processes to advance community involvement** + **Gathers input from the community to inform the development of public health policy and programs** + **Informs the public about policies, programs, and resources** + **Promotes public health policies, programs, and resources** **Public Health Sciences Skills** + **Describes the scientific evidence related to a public health issue, concern, or, intervention** + **Retrieves scientific evidence from a variety of text and electronic sources** + **Relates public health science skills to the Core Public Health Functions and Ten Essential Services of Public Health** **Financial Planning and Management Skills** + **Participates in the development of a programmatic budget** + **Applies basic human relations skills to internal collaborations, motivation of colleagues, and resolution of conflicts** + **Participates in the development of contracts and other agreements for the provision of services** + **Operates programs within current & forecasted budget constraints.** **Leadership and Systems Thinking Skills** + **Incorporates ethical standards of practice as the basis of all interactions with organizations, communities, and individuals** + **Participates with stakeholders in identifying key public health values and a shared public health vision as guiding principles for community action** + **Contributes to the measuring, reporting and continuous improvement of organizational performance** **Qualifications:** Bachelor’s degree in health-related field is preferred; however, equivalent related work experience may be considered. Strong writing and interpersonal communication skills and cultural competence are essential. **Abilities:** To perform this job successfully the employee in this position must be able to demonstrate at least functional proficiency in most core competencies. Must be an energetic self-starter who is able to function comfortably in a team environment or independently and relates well to co-workers and the public. This position requires flexibility and the ability to manage time and multiple tasks with little supervision. **Physical Demands:** While performing the duties of this position, one is regularly required to sit and write, as well as operate a computer and printer, fax machine, photocopier, calculator and telephone communication devices. The employee must be able to sit and drive a car to transport him/herself to meetings or other offices. **Mental Demands:** Must be able to assume a wide range of responsibilities, to work with staff who vary in their work styles, and to work under pressure. Willingness to work irregular/extra hours, evenings, weekends, and travel in or out of state as necessary. Provide timely response to requests and deadlines. Receive, process, and provide visual, verbal, and written information. **Work Environment:** The primary location of this position is a typical office environment. However, the responsibilities may require meetings, conferences, trainings, etc., that necessitate an individual to be in various public places. Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides a reasonable range of compensation for this role. In addition, SSO provides a range of benefits for this role. Applicants must be authorized to work in the U.S. This position is not eligible for work authorization sponsorship including H-1B sponsorship) by SSO. Under the federal laws relating to the F-1 STEM EAD program, SSO may be able to support a STEM EAD extension application at the sole discretion of your Designated School Official. This does not guarantee that any STEM EAD extension application will be approved. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. Staffing Solutions Organization LLC is an E-Verify participant. **Job Details** **Pay Type** **Hourly** **Education Level** **Equivalent Experience** **Hiring Max Rate** **23.37 USD**