Job Title: Engagement Manager – Risk Solutions About the Business LexisNexis Risk Solutions is a global leader in risk management. We help businesses of all sizes grow and operate efficiently while protecting them from financial fraud and cyber threats. Our solutions are critical in areas like Anti-Money Laundering (AML), Fraud Prevention, and Identity Authentication. You'll play a key role in helping customers solve problems and protect their operations. Learn more at risk.lexisnexis.com. About the Role As a Engagement Manager, you'll support our largest customers, helping them get the most value from the LexisNexis® Digital Identity Network® and our other risk assessment solutions. You'll work alongside Strategic Account Managers and internal teams to help customers use our services effectively, driving real-world results like reducing fraud and improving customer experience. In this role, you'll combine your problem-solving skills with a technical mindset. You'll help monitor solution performance, provide initial analysis, and work with more senior team members to make sure our clients are successful. This is an excellent opportunity to learn from experts, advocate for customers internally, and gain exposure to our product and engineering teams. Key Responsibilities + Act as a primary point of contact for consulting, incident reporting, and escalation, ensuring effective communication and alignment with customer needs. + Conduct proactive monitoring and performance optimization for a portfolio of key accounts. + Lead business reviews by presenting analytical insights on solution performance and delivering actionable recommendations. + Collaborate with Strategic Account Managers to identify opportunities for expanding LexisNexis Risk Solutions within the customer’s environment. + Provide strategic guidance for project teams integrating new use cases, working across internal teams to deliver exceptional service. + Develop and implement customer action plans aimed at improving solution maturity and fraud detection efficacy. + Advocate on behalf of customers, engaging with product and engineering teams to resolve issues and drive enhancements. + Deliver consultative solutions to both technical and non-technical audiences, maintaining a position as a trusted advisor. + Create models for resource planning and execute risk management and stakeholder communication strategies for your accounts. + Stay updated on industry trends, emerging risks, and evolving technologies to continuously add value to customer engagements. Requirements + 1-3 years of experience in a customer-facing technical support, implementation, or consulting role, preferably in fraud, cybersecurity, or payments. + Experience with post-sales support or technical consulting for business clients. + Familiarity with data analysis and programming concepts (e.g., basic SQL, Python). + A basic understanding of fraud analysis or digital identity is a plus. + Bachelor’s degree in a technical or analytical field such as Economics, Statistics, Engineering, or a related discipline. + Strong communication skills, with the ability to explain technical concepts clearly. + A proactive, analytical, and detail-oriented mindset with a passion for problem-solving. + Willingness to travel as needed. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. 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