Professional Services Specialist  
 
At Teletrac Navman, we deliver innovative fleet management and telematics solutions that help businesses optimise operations and improve efficiency.

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Our Professional Services team plays a key role in supporting our customers throughout their journey, from initial implementation to ongoing success. We value collaboration, customer focus, and technical expertise in a supportive and engaging work environment.

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***  You must have Project Management experience within the technology sector to be considered for this role. 

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***  This position can be Hybrid and based in Milton Keynes, or Remote within England and Wales.

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What You'll Be Doing:

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In this role, you’ll have visibility of the entire customer journey, from concept through to fruition, and manage the full project lifecycle.  You’ll work within a supportive and collaborative team, that ensure successful delivery and customer satisfaction.

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Your key responsibilities will include:

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 Project Management and Coordination

\n\nJuggle multiple exciting projects from pre-sales, trials, and implementation right through to handover, keeping everything on track and running smoothly.\nWork closely with awesome teams across sales, tech support, finance, and others to make sure every project is a success.\n\n

Customer Engagement and Support

\n\nGet to know our clients’ operational goals and success metrics, and strategically guide them on how our solutions can help deliver their success.\nDeliver engaging training and be the go-to person for support during implementation, keeping communication clear and friendly.\n\n

Data Analysis and Reporting

\n\nDive into data using tools like Excel and Power BI to uncover insights that help improve client operations.\nKeep an eye on key metrics and share reports that help clients hit their goals and celebrate wins.\n\n

Continuous Improvement

\n\nBe proactive in a culture that’s always learning and improving, especially as our business grows and evolves.\n\n

Travel and Flexibility

\n\nEnjoy occasional travel opportunities (approx. 15%) mainly around the UK and sometimes Europe.\nStay flexible and ready to support customers wherever they are, making a real impact on their success.\n

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About You:

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You’ll have full rights to work in the UK without the requirement of sponsorship now or in the future.

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To succeed in this role, you will need:

\n\nCustomer-facing technical support experience: At least 5 years working directly with customers in technical roles, ideally within IT, telecommunications, or technology industries.\nProject management experience: Minimum 2 years’ experience managing projects, with understanding of project management methodologies; a project management qualification (e.g., PRINCE2, PMP) is an advantage but not essential.\nStrong communication and analytical skills: Excellent written and verbal English communication abilities, plus proficiency with tools like Excel and Power BI to analyse data and support customer operations effectively.\nEducational background: Bachelor’s degree or equivalent in IT, technology, or a related field.\nBusiness judgment: Ability to make sound decisions and demonstrate good business sense.\nChange management experience: Skilled at sustaining high client support standards during periods of business growth and change.\nRelationship building: Able to work with diverse teams, challenge constructively, and build strong working relationships.\nTravel flexibility: Willingness and ability to travel up to 15%, mainly within the UK and occasionally Europe.\nLanguage skills: Fluency in French (spoken and written) is an advantage but not essential.\n\n

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You will enjoy:

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Inclusive Culture and Development Support

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You’ll enjoy working in an open, fun, and inclusive culture alongside some truly awesome colleagues. From day one, you’ll receive full onboarding and ongoing support to help you succeed. We offer plenty of development opportunities, including one-to-one coaching and mentoring, access to online courses like LinkedIn Learning, product training, and much more.

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Competitive Benefits and Recognition

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Our benefits package includes a company pension contribution of 6%, life insurance at four times your annual salary, and company sick pay. You can also take part in our generous Employee Referral Programme, and be recognised through Service Awards that celebrate achievements and length of service. We encourage community involvement through volunteering and fundraising activities, and provide networking opportunities via global employee resource groups and social communities.

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Wellbeing and Work-Life Balance

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To support your wellbeing, we offer an Employee Assistance Programme (EAP), health insurance, and other wellness initiatives. You’ll also have access to discounts at retailers and healthcare providers. Plus, you’ll start with 23 days of annual leave, which increases to 25 days. 

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What’s Next?

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If you are interested in joining a dynamic and collaborative team where you can grow your skills and make a real impact on customer success, we would love to hear from you.

\n\nSubmit your application and CV.  Join Teletrac Navman and Mobilise your future!\nInitial screening will be followed by interviews, including a presentation, to assess your customer engagement and technical understanding.\nInterviews will be conducted on-site, with later stages via video call.\n\n

We aim to provide a clear and supportive recruitment process to help you showcase your strengths. 

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#LI-DL1   #LI-Remote

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WHO IS TELETRAC NAVMAN

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Teletrac Navman’s goal is to empower the industries that transform and sustain our futures with simple and intelligent solutions that enhance the efficiency, safety, and sustainability of their operation. As a connected mobility platform for industries that manage vehicle and equipment assets, Teletrac Navman simplifies the complex so that its customers can transform the way they work through cloud-based solutions that leverage AI to unlock the power of operational insight.

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Teletrac Navman manages more than 700,000 vehicles and assets around the world. The company operates globally, with offices worldwide and headquarters in Northbrook IL. For more information visit teletracnavman.com.  

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Teletrac Navman is a Vontier company.

WHO IS VONTIER
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com.

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At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.

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Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change.  We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

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Join our community of passionate people who work together to navigate challenges and seize opportunities.  At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.

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Together, let’s enable the way the world moves!