Our client, a major IT solutions provider for the Health Industry, is looking for a PROFESSIONAL SERVICES MANAGER for its German operations

Role Description:

Liability for loss and profit of the Services department for the assigned territory limited to project and application consulting activities. Continuous improvement of team profitability Close cooperation with the sales department in order to secure new sales and technical validation of offers Provide Estimation Effort & Statement of Work for the sales department Deliver contracts on time, on budget and with complete customer satisfaction. Continuously review and optimize quality and procedures by being a source of proposals. Operational and financial monitoring of activities related to projects in the assigned territory. Develop/Improve the professional skills of the teams Team animations. Foster team spirit. Develop a close relationship with clients' management teams.

Responsibilities:

Deliver contracts on time, on budget, with complete customer satisfaction and according to contractual obligations. Support the sales department in order to secure new sales. Ensure the technical validation of outgoing offers within its scope according to our ISO procedure. Organize the planning of the planned contractual developments of our products necessary for deployment on time. Manage and monitor the financial, technical and contractual risks of projects within its scope. Be a leader and motivate your team members. Make decisions in consultation with management and implement the decisions that are made Apply the approved project methodology and in accordance with the company's procedures. Ensure the quality, up-to-date and completeness of project-related data in internal management system. Develop and develop close customer relationships. Continuously improve procedures to optimize delivery times and quality Collaborate with development and product teams to improve our products Participate in team and management meetings at the request of the Customer Services Director, the SLT Team or Group management.

Requirements

Knowledge / Skills

Knowledge of Laboratory Information Systems (LIS) or Laboratory Information Management Systems (LIMS). Experience in the public health industry. Experience in the field of LIS implementation as a user or as a provider in hospitals or private laboratories. Experience in project methodologies (PMBOK or Prince). Excellent written and verbal skills, including communication with technical and non-technical customers and with employees at all levels of the organization. Excellent motivating skills – able to complete tasks in difficult circumstances. High level of dedication and able to make difficult decisions when necessary. Language Fluent in German. 2nd language English or French.

If you don't speak fluently GERMAN, don't apply !