About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of united solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

Professional Services Director

Position Summary

The position responsibility is to collaborate with several teams and entities to identify, structure, position, and monitor Professional Services across a wide number of customers and platforms. Current portfolio of customers generates high demand for solutions this position will resolve through bringing full suite of Rimini capabilities along with applicable professional experiences to bear.  This will require innovation and leadership and an ability to work in matrixed and high growth organization.  Field Sales, Pre-Sales, Product Management and Marketing, Legal, and Client Service are examples of organizations the position will routinely collaborate with to bring innovative solutions to install base customers.  The position will bring experience working through development of Professional Services resulting in a clear Scope, Approach, Schedule, and Outcomes favorable to Client and Rimini Street.  The position also represents a key innovation channel which shapes value propositions into offerings which range from tactical to potential new markets.  As a member of the leadership team the successful person will grow skills across a variety of Professional Services and Sales capabilities and rapidly expand span of control and influence.

Essential Duties & Responsibilities

Build a book of business through engagement with Rimini Street Sales and ClientsRepresent a pipeline of opportunities on a periodic forecast callMaintain executive relationships with key customer leadershipEngage in oversite, not management, of projects to ensure focus on value, quality, and outcomesRepresent unique regional market challenges to Rimini Street leadership organizations through formal and informal channelsDevelop Account Plans for Strategic Customers focused on developing Professional Services and Rimini Street SolutionsLead and Develop Business Cases (internal and client facing) to substantiate recommendationsPrepare executive level sales materials focused on outcomes and value and constructed at the appropriate detail levelLead focused and prescriptive Road-Mapping discussions with ClientsDemonstrate skills in Consultative Selling approach to business developmentEngage with Professional Services Delivery leadership to scope and estimate projectsCollaborate with Professional Services leadership to engage in continuous improvementsAssist with developing sales materials including value proposition pitch decks and budgetary proposal templatesLead extended sales teams on strategy, offerings, and selling Professional Services Additional Duties and ResponsibilitiesGrow awareness of Rimini Street unique value proposition across personal network; share messaging and gain insight from this endeavor

Education & Certification

Undergraduate degree or equivalent experience; Master's degree highly desiredLEAN or Six Sigma certification, preferredITIL and COBIT awareness or certification, highly desiredAWS and Azure awareness or certifications, preferred

Location

Japan

Experience

15+ years of experience with leading Consulting Services within the ERP Software Industry10+ years establishing, developing and leading professional servicesAware of and experience in guiding through Information Security risksContribute to or lead client discussions regarding Security Issues related to Oracle, SAP and similar Software Products & DatabasesProven experience is scoping ERP Projects and designing solutions for clientsKnowledge of large ERP products as well as known databases like Oracle, DB2, Hana, SQL, etcProven experience in ERP application support as well as ERP software factoriesAwareness of or experience with public clouds product (e.g. AWS, Azure and GCP as well as private cloud providers with global and local scale)Experience in Pre-sales being able to build business plans including revenue projections, expenses, present and future value calculationsDemonstrated experience in developing proposals and presenting solutions to clients

Qualifications & Skills

Excellent fluency in English and Japanaese - both written and verbalSuperb trouble-shooting skills and tenacity in problem solvingPassionate focus on customer support and the ability to build long term, successful working relationships with ClientsAbility to assist in pre-sales efforts and clearly articulate value for the client (hard savings, soft savings, revenue increase and brand good will)Cloud migration and managed services, lift-and-shift methodology for SAP and OracleIT security concepts and practices such as virtual patching, containerizations, cloud security, encryptions, identity managementKnowledge of ERP Industry SolutionsKnowledge of any Country Specific SolutionsSolution selling trained and / or certified  

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

CompanyWe dream big and innovate boldly.  ColleaguesWe work with extraordinary people who create a culture of mutual respect and collaboration. ClientsWe relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. Community We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

Nasdaq-listed under ticker symbol RMNI since October 2017 Over 5,800 signed contracts to date, including Fortune 500 and Global 100 companiesOver 2,000 team members in 23 countriesUS and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ 

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com 

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.