**Description** Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. Summary: The Professional Development Associate provides frontline support for the Staff Development and Organizational Development departments. This role manages learning systems, coordinates training logistics, supports educators and presenters, and ensures a customer-focused experience for employees, students, and external partners. Responsibilities: · Customer Service & First-Line Support o Serve as the first point of contact for Staff Development inquiries, delivering high-level customer service. o Provide guidance and technical assistance to staff, students, and external presenters. o Maintain a customer-focused and professional environment. · Learning Management System (LMS) Administration o Manage LMS functions, including course posting, registration, reporting, and transcript management. o Upload and maintain online courses within the LMS. o Research, troubleshoot, and resolve LMS functional issues. o Support Education Specialists with new employee access and login troubleshooting. · Education & Event Coordination o Maintain and distribute the educational calendar. o Coordinate educational sessions, including greeting participants, scheduling presenters, managing timing, and ensuring smooth delivery. o Provide classroom and meeting room setup, scheduling, and equipment support. o Post daily room assignments and ensure rooms are prepared, functional, and closed at program completion. o Assist with orientation materials, classroom resources, and educational updates. o Provide technical support for presenters and program delivery. · Operational & Administrative Support o Support daily operations of the Organizational Development department, including calendar management, supply inventory, application support, and multimedia promotion of programs. o Enter and track Service Now tickets for equipment and resource needs. o Maintain educational resources and equipment in good working order. o Handle transcript requests from the LMH School of Nursing and School of Radiology. o Assist with contract reviews, updates, and compliance-related student requirements. · Student & Workforce Development Support o Serve as initial point of contact for students, colleges, and job shadowing inquiries. o Maintain database of student regulatory requirements and communicate compliance needs to colleges. o Assist with student and workforce development activities and projects as directed by manager. · Additional Responsibilities o Participate in departmental projects and initiatives as assigned. o Support annual review processes and education updates in collaboration with Education Specialists. Other information: **Required** · Associate Degree preferred in communications, marketing, business, instructional design, healthcare administration, talent development. Each year of relevant experience may substitute for a year of education. · 1–3 years of experience in business administration/management, professional development, training, education, or program coordination. · Strong organizational and project management skills with keen attention to detail. Excellent written and verbal communication skills. · Proficiency with MS Office Suite;:Power Point, Excel, Outlook, Word required. · Experience with Learning Management Systems or virtual learning platforms preferred. · Ability to work independently and collaboratively in a fast-paced environment. **Preferred Skills** Experience with data collection and evaluation of training programs. Comfort with technology tools for virtual and hybrid learning. **Job Details** Legal Employer: Lenoir Health Entity: UNC Lenoir Health Care Organization Unit: Staff Develop / Libr Work Type: Full Time Standard Hours Per Week: 40.00 Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: LENOIR MEM Exempt From Overtime: Exempt: No Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.