JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Reporting Relationship

Direct Manager: Post Facilities Manager

Responsible for: Individual contribution to support site team

Responsibilities

The Hard Service Engineer will be responsible for:

Site Operation Management (including vendor management)Monitoring operation of electrical and mechanical equipment supporting the facility and facility’s critical operationsAnalysing the operation of the various systems to determine the cause of any problem / malfunctions and take corrective action as requiredWorking with other members of the team to meet all key performance indicators as set out in the management contractEnsuring all site facilities operations, maintenance and management activities of the electrical, mechanical, chemical, fire protection systems and equipment, etc., are performed in a safe and efficient manner and comply with the client, JLL and governmental policies and requirementsEnergy management programs to assist the client to reduce cost and eliminate wasteManaging all vendors effectively and to carry out technical and safety audits/maintenance and repairs for all equipment as scheduledDeveloping engineering service delivery standards with the assistance from JLL’s EOS PlatformUnderstanding and adhering to the site’s Critical Environment Management proceduresWorking with Post FM and Helpdesk personnel to schedule equipment to be taken off line so that preventative maintenance can be performedProviding viable solutions for technical issues to the client at all timesImplementing the Planned Preventive Management Program for the siteProviding input for minor projects and coordinate with vendors from commencement to completion while working with the Programme DirectorAssisting the Digital Performance & Quality Lead in conducting compliance reviews as directedConducting site training and support aimed at expanding the capabilities of the Operations staff Administering the JLL 360 program for PPM on site

Client/Stakeholder ManagementManage hard service team member to deliver excellent customer service to meet client’s onsite expectationsManage the procedures to ensure service delivery meets contractual obligations and standards and client expectations

Finance and Commercial ManagementManaging site’s financial operations are meeting targets and control requirementsManaging and monitor financial processes to ensure account payable procedures are always followedEnsuring that all contracts are professionally delivered at the right cost and in line with the JLL Code of Ethics

Health and Safety ManagementManaging in review of Safe Work Method Statements (SWMS) prior to works being under-taken on siteMaking sure that site is always in safe condition and raising any issues related 

Core Competencies

The Hard Service Engineer will demonstrate the following competencies:

Excellent technical troubleshooting knowledge and skillsSpecial knowledge and skills including exposure to HVAC, mechanical, electrical and fire systemsBe familiar with the Scope of Work (SOW) and assist Post Facilities Manager in the delivery of Client Satisfaction, Uninterrupted site operation and continuously improving services under FCDO policiesProficient in MS Applications such as Excel, Word and PowerPointFluent English and JapaneseCommunicate effectively orally and in writingTeam player, motivate and engage with colleaguesClient focus & relationship managementProblem solving and strategic thinking skillsSecurity clearance

Experience

University degree or professional qualification in engineering/facilities managementMinimum of four (4) years of experience in facilities, property management, hospitality or related fieldExperience in incident managing and reportingExperience in vendor management and procurementExperience in or capability of working in a diplomatic environment

Location:

On-site –Tokyo, Japan

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.