Location:

6300 Viscount Road, Unit 1, Mississauga, Ontario, L4V 1H3

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.  We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Why is this role important: 
The Production Team Lead will assist the Pharmacy Operations Management Team in overseeing the day-to-day workflow process of their department within Operations, ensuring optimal customer service to MediSystem clients, meeting the needs of the staff, and supporting the organization. The PA Lead will provide coaching and leadership to their teams and actively participate in providing expert support for the achievement of daily team and company objectives. The incumbent will facilitate an efficient, professional, and responsible workflow for the team and ensure the successful integration of Pharmacy Assistants into the pharmacy. As a PA Lead, you will also be responsible for performing the functions of the Pharmacy Assistant as necessary, including proper fulfillment of orders. 

What you'll do:

Oversee the workflow processes to prioritize and manage efficiencies within your team effectively. 

Must be able to work weekends and statutory holidays.

Act as a liaison between the Pharmacy Operations Management Team and team members, providing effective communication regarding team performance, workloads, and meeting the needs of the clients 

Organize and manage the workloads and priorities of the team 

Provide effective leadership and regular coaching to team members to improve productivity and their development, and to keep them informed on current and new processes 

Regularly meet with the Pharmacy Management team as required, to share information, solve problems, improve efficiencies, and develop policies and procedures to ensure optimal pharmacy operations 

Regularly review operations and employee performance indicators, including necessary documentation, to ensure objectives are met. With assistance from the Pharmacy Operations Management Team, ensure that appropriate performance management practices are incorporated, including onboarding of new hires, goal setting, regular feedback, and conducting progressive subject area, mid-year, and annual reviews.

Collaborate with the Pharmacy Operations Management Team in setting the performance goals for the operation. 

Ensure proper daily staffing levels to optimize the operation's performance and staff efficiency. 

Ensure proper receipt, storage, maintenance, and security of pharmaceuticals and other inventory, and company property. 

Ensure effective integration of new team members into the organization 

Effectively communicate with customers to provide information and thorough feedback regarding their inquiries 

Ensure the practical completion of all tasks within the operation 

Ensure employee compliance with guidelines and standards for the operation 

Ensure that proper customer service standards are set, in collaboration with the Operations Manager, and ensure that the operation meets these standards 

Ensure ongoing staff communications on client service matters to ensure a high level of client satisfaction with MediSystem services. 

Building and leading diverse teams that foster a workplace of inclusiveness and belonging

What you bring : 

A minimum of three (3) years of pharmacy work experience 

A minimum of one (1) year of leadership experience; demonstrated ability to manage others and experience building highly effective teams, and a fun and rewarding culture 

Knowledge of current pharmacy operations is an asset; however, one must demonstrate the ability to acquire a satisfactory working knowledge within 3 months. 

Knowledge of drug names and the ability to interpret written prescriptions are assets. 

Strong computer skills with the ability to navigate through a variety of computer systems quickly 

Ability to work in a fast-paced environment 

Excellent organization and time management skills 

Excellent leadership, communication, customer service, and interpersonal skills 

Great teammate and able to work with minimal supervision 

High attention to detail 

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.   Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture.  We believe great people model our values, are authentic, build trust and make connections. 

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. 

Employment Type:

Full time

Type of Role:

Temporary with Benefits (Fixed Term)

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

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