Our client, a leading financial services organization, is seeking a Production Support Specialist to join their team. As a Production Support Specialist, you will be part of the Technology Operations team supporting incident management and operational excellence. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and the capacity to work effectively under pressure, which will align successfully in the organization. **Job Title:** **Location: Chandler, AZ or Richmond, VA** **Pay Range:** **What's the Job?** + Lead real-time incident response efforts for high-impact technology disruptions. + Facilitate cross-functional bridge calls and coordinate resolution teams. + Create and send stakeholder communications related to technology incidents. + Assess incident severity, business impact, and root cause using monitoring tools and system logs. + Provide timely, accurate updates to stakeholders and executive leadership. **What's Needed?** + Proven experience in enterprise-level incident management or technology operations. + Strong understanding of IT service management (ITSM) principles and practices. + Proficiency with incident tracking and collaboration tools (e.g., ServiceNow, JIRA, Microsoft Teams). + Ability to interpret technical data and communicate clearly to non-technical audiences. + Excellent verbal and written communication skills, including executive-level reporting. **What's in it for me?** + Opportunity to work in a dynamic and collaborative environment. + Engage with global teams and develop your technical and leadership skills. + Contribute to operational resilience and continuous improvement initiatives. + Work in a role that values innovation and proactive problem-solving. + Support a flexible work environment with hybrid onsite arrangements. **Upon completion of waiting period consultants are eligible for:** + Medical and Prescription Drug Plans + Dental Plan + Vision Plan + Health Savings Account + Health Flexible Spending Account + Dependent Care Flexible Spending Account + Supplemental Life Insurance + Short Term and Long Term Disability Insurance + Business Travel Insurance + 401(k), Plus Match + Weekly Pay If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.