OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

 

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

 

YOUR IMPACT

OpenText is seeking a Production Support Specialist. Production Support Specialist is an intermediate Level 2/3 production support position. Production Support Specialist are responsible for numerous B2B (business to business) functions such as production monitoring of data, error analysis, client correspondences (both electronic and phone) as well as deep dive investigation of issues stemming from production failures.  

Must possess moderately strong analysis & troubleshooting skills, excellent communication skills are required, both written and verbal. Experience in a rapid pace environment with willingness to undertake new challenges.

WHAT THE ROLE OFFERS

Providing high quality technical support, effectively analyzing issues, providing issue resolution, and customer notification.Actively participates in self-improvement, process, and technology training programs.Continually strives to expand comprehension of troubleshooting methodologiesWork cross-functionally within the organization, in a team environment, to deliver quality, satisfaction, and resolutions to the customersSubmit and provide new content to knowledge baseManage Customer Accounts as requestedParticipate in documentation and product review May provide technical leadership and training for new and existing products within technical areaPerform other/additional duties and projects that may be periodically assigned.Potential on-call rotationPotential Weekend work

WHAT YOU NEED TO SUCCEED

Possesses extensive knowledge in UNIX/Linux.Possesses knowledge in Communication protocols (FTP, SFTP, AS2, HTTPS)Possess technical background in related fieldAbility to multitask and coordinate with internal resources during major incidents and/or high severity situationsAssociate or bachelor’s degree in Technical related field or Industry equivalent experience (preferred)Must have experience in fast paced support environmentMust possess superb written and verbal skills

ONE LAST THING

 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.