Combined Insurance, a Chubb Company, is seeking a Production Support Specialist (PSS) to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working, talented professionals!

Job Summary 

The Production Support Specialist (PSS) is a well-rounded, tech-savvy thinker with a bias towards resolution. The person in the role is responsible for project work associated with product rollout and other similar initiatives.  The PSS role entails understanding the intricacies of our fulfillment programs, providing requirements, assisting with documentation of test cases, the setup of forms and variables in the administrative system, and executing tests during UAT.   

The Production Support specialist will work with our internal and external partners, and our fulfillment team to ensure seamless communications and roll outs for our products and services are performing as designed. 

This includes but is not limited to the management of vendor print reports; the evaluation and troubleshooting of any reported printing errors; review of complex fulfillment requests escalated by Integrated Client Services team; and frequent correspondence with internal business partners such as Account Managers and Implementation Managers.   

Responsibilities 

Understand group insurance regulations related to fulfillment, including situs rules  Participate in project lifecycle for new product rollouts and regulatory changes  Assist with UAT of projects as assigned by Manager  Manage vendor print report log and troubleshoot policy errors  Draft cover letters for special mailings using Microsoft Word  Handle duplicate policy requests for complex cases  Create sample policies for the field  Audit benefit setup completed by Contract Specialist team when needed  Handle complex benefit setup for groups with non-standard fulfillment rules when needed  Organize multiple production issues, customer requests and inquiries from other sources.  Maintain ownership until resolution of issue.  Other projects and duties as assigned

COMPETENCIES 

Problem Solving: Takes an organized and logical approach to thinking through problems and complex issues.  Simplifies complexity by breaking down issues into manageable parts. Looks beyond the obvious to get at root causes. Develops insight into problems, issues and situation.     Continuous Learning: Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally.  Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise. Takes advantage of formal and informal developmental opportunities. Takes on challenging work assignments that lead to professional growth   Initiative: Willingly does more than is required or expected in the job.  Meets objectives on time with minimal supervision.  Eager and willing to go the extra mile in terms of time and effort. Is self-motivated and seizes opportunities to make a difference.   Adaptability: Ability to re-direct personal efforts in response to changing circumstances. Is receptive to new ideas and new ways of doing things. Effectively prioritizes according to competing demands and shifting objectives. Can navigate through uncertainty and knows when to change course   Results Orientation: Effectively executes on plans, drives for results and takes accountability for outcomes. Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities. Takes full accountability for achieving (or failing to achieve) desired results   Values Orientation: Upholds and models Chubb values and always does the right thing for the company, colleagues and customers. Is direct truthful and trusted by others. Acts as a team player. Acts ethically and maintains a high level of professional integrity. Fosters high collaboration within own team and across the company; constantly acts and thinks “One Chubb” 

Skills

Excellent written and verbal communication skills, strong team player  Excellent knowledge of MS Suite of products and Adobe Acrobat Pro  Working knowledge of JavaScript  Ability to work independently  Proven ability to learn processes, infrastructure, systems and applications  Ability to operate in a dynamic environment and retain focus on goal achievement Understanding/experience/familiarity with policy contracts

Education and Experience 

High School diploma or equivalent  Some college preferred