Kforce has a client in Atlanta, GA that is seeking a Production Support Manager responsible for overseeing the stability and efficient operation of the production environment, managing a small team of support specialists to proactively monitor systems, troubleshoot issues from Tier 2, respond to incidents, and ensure timely resolution while continuously identifying areas for improvement. Responsibilities: * Team Leadership: Leading and managing a team of production support specialists, assigning tasks, coaching, and developing their technical skills * Production Monitoring: Actively monitoring production systems and applications to identify potential issues, performance bottlenecks, and anomalies * Incident Management: Responding to production incidents promptly, coordinating troubleshooting efforts, and ensuring timely resolution of critical issues * Problem Analysis: Analyzing root causes of production problems, identifying patterns, and implementing preventative measures to minimize future disruptions * Performance Optimization: Identifying opportunities to improve production efficiency and stability, including process automation, performance tuning, and capacity planning * Change Management: Managing the implementation of new software releases and updates in the production environment, ensuring smooth transition and minimizing impact on operations * Reporting and Analytics: Generating reports on production metrics, key performance indicators (KPIs), and identifying trends to inform decision-making