**resources on Observability tools. Production Support resources with 16*5 support and the ability to be on call on the weekends.** App Dynamics / Data Dog / Splunk are the tools for prod support, main tasks are triaging issues, monitoring and dashboarding Should know how to use SNOW, and triage incidents assigned in SNOW. I have added the role and responsibilities below + observability specialists in implementing and managing a comprehensive observability platform. + Use of AppDynamics, Splunk SignalFX, SiteScope, and ThousandEyes to monitor application performance, infrastructure health, and user experience. + Develop and implement observability strategies to enhance system reliability, troubleshoot issues, and optimize performance. + Collaborate with cross-functional teams to identify and address performance bottlenecks and ensure alignment with business objectives. + Provide leadership and guidance on best practices for observability and performance monitoring.