Our client, a leading financial services provider, is seeking a Production Support Engineer to join their team. As a Production Support Engineer, you will be part of the Technical Support department supporting critical production environments. The ideal candidate will have strong analytical skills, excellent communication abilities, and a proactive mindset which will align successfully in the organization. **Job Title:** Production Support Engineer **Location:** Charlotte, NC **Duration:** 12 Months Contract **What's the Job?** + Act as a subject matter expert (SME) focused on the stability and resiliency of externally hosted services integrated with the organization's environment. + Liaise with business, technical organizations, and vendors to provide consultation services following ITSM/ITIL framework processes. + Review incidents encountered with externally hosted services to address system resiliency and availability. + Facilitate daily video/teleconference meetings to determine the root cause of vendor service problems. + Analyze and report trends, identifying non-functional and business risks associated with vendor service availability and stability. **What's Needed?** + 3-5 years of related experience in production support or technical support roles. + Strong knowledge and experience with ITIL/ITSM Incident, Problem, and Change Management Processes. + Excellent listening, written, and verbal communication skills. + Hands-on experience with BMC Remedy and ServiceNow. + Functional familiarity with reporting tools such as Microstrategy and Tableau. **What's in it for me?** + Opportunity to work in a dynamic and collaborative environment. + Engagement with cutting-edge technologies and processes. + Professional development and career advancement opportunities. + Be part of a diverse team that values inclusion and innovation. + Contribute to the stability and resiliency of critical services impacting customers. If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.