**We are Cognizant AIA - Artificial Intelligence and Analytics !!** **About AI & Analytics:** Artificial intelligence (AI) and the data it collects and analyzes will soon sit at the core of all intelligent, human-centric businesses. By decoding customer needs, preferences, and behaviors, our clients can understand exactly what services, products, and experiences their consumers need. Within AI & Analytics, we work to design the future—a future in which trial-and-error business decisions have been replaced by informed choices and data-supported strategies! By applying AI and data science, we help leading companies to prototype, refine, validate, and scale their AI and analytics products and delivery models! Cognizant’s AIA practice takes insights that are buried in data and provide businesses with a clear way to transform how they source, interpret, and consume their information. Our clients need flexible data structures and a streamlined data architecture that quickly turns data resources into informative, meaningful intelligence. Location: Charlotte, NC **Job Summary** We are seeking a highly skilled and proactive Production L2 Support Engineer to join our team supporting credit ratings and research applications. This role involves ensuring 24/7 availability of business-critical applications, managing incident resolution, and collaborating with cross-functional teams to maintain operational excellence. **Responsibilities** + Strong experience in production support and incident management. + Proficiency in monitoring and troubleshooting tools: Splunk, SQL Server, DataDog, AppDynamics, Grafana, AWS CloudWatch. + Excellent communication and coordination skills for client interactions and cross-functional collaboration. + Experience in release management and infrastructure performance analysis. + Investigate S5 incidents (single-user issues) using tools like Splunk, SQL Server, DataDog, AppDynamics, Grafana, and AWS CloudWatch. + Analyze application usage trends and set alerts for infrastructure metrics (CPU, memory, garbage collection). + Collaborate with development teams to onboard new applications into production support. + Create onboarding documentation, define technical skill requirements, and build a comprehensive knowledge base. + Act as Subject Matter Expert (SME) for newly onboarded applications. \#LI-SM1 Salary and Other Compensation: Applications will be accepted until July 17th 2025. The annual salary for this position is between $90k- 95K depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: · Medical/Dental/Vision/Life Insurance· Paid holidays plus Paid Time Off· 401(k) plan and contributions· Long-term/Short-term Disability· Paid Parental Leave· Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.