**Job Title** : ITS Consultant 1 - Support Engineer **Location** : Burbank, California **Travel** : 25% **Key Responsibilities:** 1. 3 years of applicable technical experience. 2. Work under routine direction. Use limited discretion in resolving problems or inquiries. Work without frequent reference to others. 3. Facilitate any support needed between onsite and offshore team deliverables. 4. Interact with and may influence immediate colleagues. Will collaborate with some external contacts (as needed) with internal end customers, suppliers, and partners. 5. Perform a range of varied work activities as per scope. Contribute to routine problem resolution. 6. Use basic Typescript coding skills. 7. Use fundamental database skills in Structured Query Language (“SQL”). 8. Understand network principles and protocols. 9. Absorb complex technical information and communicates effectively at all levels to both technical and nontechnical audiences. 10. Perform a range of varied work activities as per scope. Contribute to routine problem resolution. 11. Understand and use appropriate methods, tools, and applications. 12. Support in risk assessment to PSE Lead. 13. Take the initiative to keep skills up-to-date and to maintain an awareness of developments in DES L3 production support services 14. Perform detailed analysis of application performance issues (e.g., Stored Procedures (“SP”) failures, long running queries, jobs, timeout issues, deadlocks, etc.) and suggest / implement circumventions with the help of development teams. 15. Work on maintaining the application availability. 16. Communication on issues, client / customer calls and validations status / updates on changes, patches, and upgrades. 17. Collaborate with the necessary teams with primary goal of resolving the issues with less / no customer impacts. 18. Maintain knowledge repositories and create documentation for future reference and easier access. 19. Collaborate and work with the respective teams to find the root cause of problems and work with development teams to fix it permanently." **Required Skills:** 1. Knowledge of JavaScript, Typescript, SQL, MongoDB, APIs and messaging services 2. AWS Experience and knowledge 3. Expert in supporting and debugging applications in JavaScript (NodeJS, React), SQL and MongoDB. 4. Experience with working on applications in Linux-, Windows-and Cloud-based platforms 5. Strong analytical problem-solving skills, organizational skills and attention to detail 6. Basic understanding of networking principles, fast file-moving technologies/protocols (Aspera and Signiant products), on-premise storage/mapping, and cloud-based storage solutions (specifically AWS S3) 7. Proactive work style with the ability to work autonomously 8. Excellent verbal and written communication skills, ability to explain and document the systems to their diverse audiences 9. Ability to work effectively and cooperatively in a fast-paced environment while working collaboratively with team members across multiple disciplines 10. Experience using version control systems (Git, Subversion, etc.) 11. Experience in supporting Production environment applications 12. Excellent communication skills in business level English 13. Extensive experience in Customer-Facing roles 14. Ability to work in an on-call rotation after hours 15. Ability to translate technical information into user-friendly language **Desired Skills:** 1. Solid understanding of various deployment tools and processes (Docker, etc.) 2. Basic understanding of information security principles 3. Knowledge of asset management and transport system functionality 4. Able to comfortably multitask and context switch frequently 5. Able to make important decisions when given incomplete and conflicting information 6. Highly self-directed, being able to both manage and (re)prioritize the multiple, concurrent, and competing challenges, issues, ambiguities, and contradictions that sometimes occur during the creation of software solutions in a rapidly changing environment 7. Good interpersonal and relationship building skills **Life at Capgemini** Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: + Flexible work + Healthcare including dental, vision, mental health, and well-being programs + Financial well-being programs such as 401(k) and Employee Share Ownership Plan + Paid time off and paid holidays + Paid parental leave + Family building benefits like adoption assistance, surrogacy, and cryopreservation + Social well-being benefits like subsidized back-up child/elder care and tutoring + Mentoring, coaching and learning programs + Employee Resource Groups + Disaster Relief **About Capgemini** Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. Get the future you want | www.capgemini.com **Disclaimer** Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini. **Job:** _Infrastructure_ **Organization:** _CIS US MS_ **Title:** _Production Support Analyst 1_ **Location:** _CA-Burbank_ **Requisition ID:** _080185_