Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
Document Imaging Indexing Vault Operations (DIIVO) is a dynamic organization committed to delivering accurate and efficient document handling for internal and external customers. We specialize in situations that require a high attention to detail, management of risk, and adjustments for unique products. DIIVO practices process excellence in every facet of our operation and is committed to creating a work environment that drives positive employee engagement and growth. DIIVO is committed to continuous improvement of their processes and skill development for their employees.  

The DIIVO Team is seeking an experienced and motivated individual to join our Indexing team as a Production Specialist II. This job is responsible for handling more complex files and effectively preventing client escalations. Key responsibilities include assisting with client escalations and related issues, performing various production and support functions, and accurately entering data and assembling documents. Job expectations include monitoring and reviewing documentation against requirements, leveraging reporting to perform job functions, and performing work across multiple workstreams and systems.

This position requires an individual who is production and quality focused and who can work in a high volume, fast-paced production environment. Position requires repetitive administrative functions related to the imaging/scanning process to meet deadlines and goals. The individual must be reliable, motivated, able to train across multiple workstreams, and a team player with exceptional work habits.

Responsibilities:

Addresses issues in production proactively and handles complex client escalations

Prioritizes and organizes work to increase effectiveness, efficiency, and productivity

Monitors and reviews documentation requirements

Resolves peer or customer escalations and inquiries

Executes on policies and procedures in connection with firm policies and guidelines regarding document management

Required Qualifications:

•2 years in operations or production environment

Desired Qualifications:

•Experience with Captiva, DMP, Instabase applications

•Ability to leverage data and reporting to manage inventory and service level agreements

Skills:

Adaptability

Attention to Detail

Business Operations Management

Customer and Client Focus

Policies, Procedures, and Guidelines Management

Collaboration

Issue Management

Organizational Effectiveness

Prioritization

Problem Solving

Confronting Bias

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

Hours Per Week: