Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for handling more complex files and effectively preventing client escalations. Key responsibilities include assisting with client escalations and related issues, performing various production and support functions, and accurately entering data and assembling documents. Job expectations include monitoring and reviewing documentation against requirements, leveraging reporting to perform job functions, and performing work across multiple workstreams and systems.

Line of Business Job Description:

Processes transactions in one or more of the company's internal operations to support domestic and international consumer, commercial and wholesale bank businesses or services functions. Responsibilities may include: basic level reporting, call center support, reviewing and processing transactions for item processing, sorting using electronic or mechanical equipment, reconciling, statement rendering, MICR/image, float, lock box, remittance, ATM deposit, and performing other support operations functions as required. Maintains internal operational and financial controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Intermediate level position performs routine and various item processing functions under moderate supervision within a process that has built-in checks and balances. Decisions have some impact on internal and external customer relationship.
 

GENERAL FUNCTION:
Responsible for accurate and timely keying of information from images or original documents according to customer instructions.  Data keyed must be highly accurate and pass various edits.

Schedule:

3rd shift: hours 9:00pm – 5:30am / Thursday – Monday

Responsibilities:

Addresses issues in production proactively and handles complex client escalations

Prioritizes and organizes work to increase effectiveness, efficiency, and productivity

Monitors and reviews documentation requirements

Resolves peer or customer escalations and inquiries

Executes on policies and procedures in connection with firm policies and guidelines regarding document management

Use full keyboard and numeric pad. 

Enter data based on customer instructions and screen prompts

Acknowledge out of balance transactions

Complete all tasks by customer’s specified deadlines.

Communicate computer system problems 

 Other assigned duties

Required Qualifications:

PC literate

Ability to work under pressure

Ability to complete work quickly

Ability to work in team environment

Ability to organize and set priorities

Ability to communicate effectively

Detail & Quality oriented

Ability to work with little supervision

Ability to work over when needed

Ability to detect and handle unusual situations

Ability to adapt to new methods in an automated environment

Ability to identify processor and remitter errors

Ability to handle high volumes of work

Good hand eye coordination.

Ability to grasp basic data processing concepts/procedures

Ability to solve problems logically

Ability to maintain minimum production standards 

General understanding of Lockbox.

Skills:

Adaptability

Attention to Detail

Business Operations Management

Customer and Client Focus

Policies, Procedures, and Guidelines Management

Collaboration

Issue Management

Organizational Effectiveness

Prioritization

Problem Solving

Confronting Bias

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

Hours Per Week: