Production Services Specialist II - GBS IND Hyderabad, India **Job Description:** **About Us** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! **Global Business Services** Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. **Process Overview** DAIT is Data Analytics and Insights Technology provides end-to-end technology solutions for multiple line of business. **Job Description** The individual will be a part of Production support L2 team – Batch Operations with technical expertise in – Hadoop/Teradata/Datastage/Autosys/Linux. Responsible for platform stability, proactive application and job monitoring, issue management & resolution, triage, reporting and timely escalation. Responsible for break-fix activities requiring to review Root Cause Analysis, Small Changes to Code, Unit Test results and help to Deploy in production following the release management & code deployment process. The ideal candidate must be highly self-motivated, proactive, attention to detail, good documentation & communication skills to interact with partners like TI, Application, Other Prod Support teams like CCO, L1, L2, L3, Application and Business stakeholders as required. Ability to think of process improvements to improve platform stability and resiliency. **Responsibilities** Monitor and support applications for 100% SLA meets On call support Production Ticket/Issue Triage Preparing RCA – Root Cause Analysis (RCA) document Partner with Application team, CCO, L1, Level 2 support teams to resolve the issue Prepare and/or review Impact Analysis based on issue analysis Hands on experience with Batch Ops(L1/L2) and L3 support work load. Write scripts to automate mundane daily BAU tasks Willing to provide support after office hours, weekends and stay on call when business needs Identify root cause in the code, perform break-fix activities in the code and/or DB Work on addition projects for improving production efficiency as well as reducing risk **Requirements** **Education:** B.E. / B. Tech/M.E. /M. Tech/B.Sc./M.Sc./BCA/MCA (prefer IT/CS specialization) **Certifications, If Any:** BFSI Domain certifications (Not Mandatory) **Experience Range: 6-10** years **Foundational skills:** + Experience in Bigdata (Hadoop) + Experience in UNIX and shell scripting. + Experience in ETL (Datastage/Informatica). + Experience in Database (Oracle/Exadata), Teradata , DB2 + Experience in Job scheduling tools like Autosys + Aware of ITIL concepts like Incident and Problem Management + Experience in application development or production support.( preferably in Batch Processing , scheduling , monitoring , triaging. **Desired skills:** + Experience with Hadoop architecture ,HIVE , Impala, coding in Python , + Experience in Datastage 11.7 and above + Working Experience with SQL , Teradata, Oracle ,DB2 . **Work Timings:** 06:30 a.m. to 03:30 p.m. and 11:30 a.m. to 08:30 p.m, **Job Location:** Chennai Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.