Job Description:
About Us
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Global Business Services
Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.
Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.
In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.
Process overview
Supporting applications relative to Health payment services and payment gateways in Merchant services .
Job Description
· Supporting card transactions and payment gateways for health payment systems
· Analyzing transaction failures and make recommendations to improve application reliability and quality, support processes, practices, and procedures.
· Making strong technical decisions and complete tasks & assignments under limited supervision.
· Recognizing problems that need further investigations, seeking assistance when needed, and demonstrating initiative and self-motivation.
· Ensuring documentation of production incidents and collaborate with different support and development teams and resolve issues.
Assisting the team in devising new support processes and ensure their implementation as per company policy.
Responsibilities
Monitor and support applications for 100% SLA meetsOn call supportProduction Ticket/Issue TriagePreparing RCA – Root Cause Analysis (RCA) documentPartner with Application team, CCO, Level 3 support teams to resolve the issuePrepare and/or review Impact Analysis based on issue analysisHands on experience with L1 / L2 / L3 support work load.Write scripts to automate mundane daily BAU tasksWilling to provide support after office hours, weekends and stay on call when business needsIdentify root cause in the code, perform break-fix activities in the code and/or DBFollow the release management and code deployment process to migrate the code changes. If any. Consumer Banking domain experienceRequirements
Education : B.E./ B Tech / M.E./M Tech /M.C.A [with B.Sc., B Com, BBM]/M.Sc. (Computer Science, IT, S/W, Mathematics, Electronics, Physics, Statistics)
Experience : 6 to 8 years
Certifications : ITIL Foundation Certification
Foundational skills
Basic NetworkingJava/J2EE,Spring, MicroserviceAdvance level UnixUnderstanding on Database terminologiesProduction support experienceSound working knowledge on Ms-Office and Ms-VisioDesired Skills
Effective Communication – Clear, Concise & Ability to articulate Problem/SolutionShould be able to participate or conduct conference calls with tech and business usersGood documentation skills – Required to close the tickets and/or send updates/reports to various stakeholdersOrganizational and Multi-tasking skillsWork Timings: 10:30 AM – 7:30 PM
Job Location: Chennai