Production Services Specialist - GBS IND Chennai, India **Job Description:** **About Us** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! **Global Business Services** Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. **Process Overview** The Enterprise Risk and Finance Application Production Support (ERF APS) team provides technology solutions to support the Chief Risk Officer and Enterprise Capital Management Organizations. The Risk technology teams calculates various risk metrics including Credit, Market and Liquidity Risk for the various LOBs within the bank, supports the Risk business to generate actionable insights and ensure that we stay within our Risk Limits. It also enables reporting of the data to various regulators and supports key regulatory mandates including Enterprise Stress Test runs. The technology teams also support functions that manages the Bank’s capital and invests capital on behalf of the enterprise, manage earnings, liquidity, and funding. It also supports the business which oversee mortgage servicing rights, pricing, hedging, trading, and delivery of mortgage products. **Job Description** The role is for a Production Support team supporting the Counterparty Credit Risk (CCR) Suite Applications. The key services provided by the support team is batch/Customer queries support. The individual will be hands on with day-to-day operations and be required to have a strong technical and business background. CCR comprising of Credit Studio / Sparck, Jade (Deal Approval), Report Engine, HFAD etc which calculate the Counterparty Credit Risk, potential exposure, Counterparty Portfolio etc. requirements for the positions held by various clients and generates reports which are used to raise regulatory reporting (IMM). This reporting ensures Bank stays compliant with various Federal as well as Regional regulatory requirements like CCAR and Stress Test. Typical activities of the production support and management include but are not limited to application and batch monitoring and health check to assure system availability and stable performance, production incident management, trouble-shooting application performance issues. In carrying out the production duties, associate needs to follow the bank’s production processes and guidelines, document technical details both for the benefit of team knowledge sharing and for production audit requirements. **Responsibilities** + Ability to keep schedule, make tight deadlines, work timely and independently. The expectation is that this person will require day to day operations keeping the system healthy + Manage and create reports on user calls, batch issues and status, escalate when items are not addressed (this is a critical day to day task) + Assist with report to support monthly metric reporting. + Coordinate and perform Disaster Recovery test. + Assist with gathering of sox/audit evidence. + Ability to prioritize and engage management in situations when prioritization is a challenge. + Develop a deep understanding of the business needs and strategic directions. + Provide subject matter expertise for support of risk applications. + Investigation of root cause analysis and corrective action. + Work closely with Business Partners and Development team + Lead from front in order manage production outage (Incident / Problem Management) and ensure proper communications are sent out in time. + Understand the basic functionality of CCR Business and its dependent upstream requirements. + Ensure that the business queries are answered and resolved within defined SLA. + Ensure that the daily batches are running well and are completed within defined SLA's. + Automate the Manual work as and when required. + Improve the efficiency of environment by re-engineering the process to remove redundancies. + Build good relationship with Business users, Dev partners and other support teams. + Work on additional projects for improving production efficiency as well as reducing risk. **Requirements** **Education** : BE/ B. Tech/ M. Tech/ MCA **Experience Range** : 5 to 7 years **Foundational Skills** + Unix, Sybase, Shell scripts, Autosys and SQL + General financial instruments knowledge (equities, fixed income, options, swaps, futures, foreign exchange) in capital markets area. + Hands on experience in UNIX and shell scripting. + Hands on experience in Database (Oracle OR SQL Server OR Sybase) + Experience in Job scheduling tools like Autosys + Experience in Monitoring tools Dynatrace + Aware of ITIL concepts like Incident and Problem Management. + Team Management experience **Desired Skills** : + Python, **Work Timings** : Rotational Shift 6.30 AM – 3.30 PM IST; 10.30 AM – 07.30 PM IST; **Job Location** **:** Chennai Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.