Troubleshooting technical client issues involving databases, applications tools, networks, etc. Tasked with possessing an in depth understanding of the technical code base for their product(s), as well as integrating products and to use this knowledge to push issues to resolution. This work includes paths involving both identifying issues with end user workflows, as well as issues caused by code defects, and identifying the line of code where the defect is present and proposing potential fixes. The resource is also expected to be client-facing and be able to communicate with both internal and external stakeholders to relay progress and next steps.        

Work involves problem solving with assistance and guidance in understanding and applying company policies and processes. Gaining competence in own area and acquiring a higher level understanding of role, processes and procedures. BS degree or equivalent experience relevant to functional area. 0-2 years of previous software engineering or related experience.

Due to specific client contract requirements, this position requires that the successful candidate be a U.S. citizen. The client contract also requires receipt of the appropriate government security clearance card applicable for the position