Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

We are a proactive team within the Customer Support Organization that provides personalised support during deployment period. We are dedicated to ensuring the Workday product delivers maximum performance, we guide our largest and most strategic customers through pre-deployment performance testing and business-critical activities in production. By coordinating internally to meet project deliverables on time, we help customers improve performance and effectively manage their operations.

About the Role

The Production Readiness Manager (PRM) is a customer-facing role that combines technical expertise, project management, and customer relations. Assigned to large deployments or high-volume business-critical activities, the PRM ensures successful performance testing and transition to production. By collaborating with internal teams, the PRM drives the resolution of performance issues and advocates for customers.

As the "voice of the customer", the PRM takes full ownership of the engagement during deployment. This involves building strong relationships with customers and implementation partners, managing expectations, and using indirect influence to drive timely resolution of issues.

Keys to success in this role include:

Technical competence and continuous interest in Workday products

Knowledge of Workday's Architecture and ability to demonstrate it on all engagements 

Ability to use indirect influence and successfully engage with Senior Leadership, Technical, and Functional staff to overcome challenges and drive issues to resolution

Outstanding time management and prioritizations skills

Hyper-attention to detail

Owning and driving customer escalations for blocking issues

Effectively using sound business judgement, risk avoidance and coordinate team efforts to solve problems

Ability to thrive with ambiguity and manage challenges in a fast-paced environment

Pride in producing quality results!

About You

You enjoy working closely with others, building strong cross-functional relationships and having some laughs along the way! You create a safe teamwork environment, have a passion for learning, sharing new insights and respectfully challenging the status quo. You take a non-dogmatic, framework-agnostic approach to learning and project work - drawing from the most relevant practices and patterns in a thoughtful way to produce great outcomes. You are resourceful and able to act independently even in uncertain scenarios.

You are ambitious and self-driven with passion for strong customer relations and can turn complex technical architecture into a simple and engaging storytelling experience. You accurately report status and skilfully manage issues, risks, and concerns. You effectively implement change management strategies to facilitate smooth adoption of new processes or initiatives.

Basic Qualifications

BS or MS in a Technical Degree (ie. Computer Science, MIS) or equivalent technical work experience and acumen

Production Readiness Manager

4+ years experience providing technical support for complex software and environment issues with a solid grasp of underlying technologies

4+ years experience in customer support, product support, or consulting with a special focus in ERP system performance (SaaS preferred).

Senior Production Readiness Manager

7+ years experience providing technical support for complex software and environment issues with a solid grasp of underlying technologies

5+ years experience in customer support, product support, or consulting with a special focus in ERP system performance (SaaS preferred).

Other Qualifications

Demonstrated ability to understand and successfully explain technical architecture.

Project management experience; ability to balance multiple initiatives and manage competing priorities efficiently.

Excellent verbal, presentation and communication skills, including the ability to chair meetings.

Demonstrated leadership skills to influence, interact and collaborate with senior leaders as well as technical resources, internally and externally.

Excellent organization, communication and presentation skills

Strong analytical and problem solving skills both technically and functionally.

Crisis management experience is a plus.

Ability to learn new products quickly through instruction and self-training.

Demonstrated ability to handle day-to-day work challenges confidently and to adjust to shifting priorities.

Comfortable in a fast-paced process-focused environment.

Experience with HR, Time Tracking, Recruiting, Financials or Payroll applications (preferably Workday).

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!