**Company description** Publicis Groupe, the world's second largest communications group, is a solutions platform that is present in more than 100 countries. Do you want to know more about the agency/brand or area of expertise you will be applying for on this role? Keep reading! Publicis Production is Publicis Groupe's future-facing global production network, fully immersed in the realm of data, the technological revolution, and the platform-driven world. We craft and deliver impactful consumer experiences using cutting-edge creative and consumer-driven solutions, all tailored to meet the needs of global brands. Publicis Production includes brands such as Prodigious, who service local needs, and specialist brands such as translate plus, Harbor or Boomerang, to deliver specific expertise. Being part of the Publicis Groupe also uniquely positions us to help brands stand out with Publicis' Power of One. Combining creative, media and production enables us to capture engagement with the right message, served in the right way at the right time. As part of Publicis Group, we are committed to limit the climate change and make our world more diverse, inclusive and equitable. Within the marketing and communication category, Production is an area where more sustainable decisions can easily be made, and impact is visible and measurable. Production also involves collaborating with a lot of external talents, giving us the opportunity to act on Diversity, Equity and Inclusion (DE&I) with consideration for our, and our clients’, social impact. **Overview** We are looking for an experienced Production Operations Lead to join the team to create an industry-leading operations function. As the Operation Lead you will be given the opportunity to create competitive advantage through internal efficiency, effectiveness, and great delivery, enhancing the account ability to keep and grow existing business, whilst liberating our people from the working practices that hold them back. Because outstanding delivery is of upmost importance, you’ll influence operational efficiency and effectiveness in every corner of the account with a keen focus on continual improvement – so that we deliver for our client today and in the future. Passionate advocate of the win/win of operational excellence, inspire people to embrace our way of working and process by showing how it’s good for them, the client team, and the client. As an Operations Lead you will be working with teams based in Europe, LATAM and North America. **Responsibilities** Production Operations: · Own the client global operations roadmap to ensure the network operation is connected and running efficiently and effectively. · Work closely with the Publicis Production Global Operations Lead to implement The Publicis Production Way at the account level. · Identify operational gaps, risks, and opportunities to add value to the development or execution of production projects. · Work closely with Global Production Client Lead, Technology and Commercial Leads to implement operational design / modifications to tools, processes, and ways of working. · Ensure sufficient level of data collection and reporting (including client KPIs) is in place to monitor that the quality of work produced is of the highest standard and meets clients brand guidelines and satisfaction. · Work closely with production hub leads and market production leads on scheduling, delivery and reporting of production projects. · Work closely with Creative, Media and Data operations on delivery and optimisation of ways of working to realise the full potential of Power of One · Act as account client interface for operational discussions and escalations. · Support Global Production Client Lead with operational needs when preparing for senior client sessions / deliverables including new work. 2. Commercial Management: · Work closely with the Client Commercial Lead to track and manage utilisation and recovery at the account level. Ensure we are charging for the work we do and managing our costs effectively. · Drive continuous improvement of the account financial model, the way pricing is presented and sold so that clients are happy with the value we deliver. Advise on fees proposals, estimates and Statements of Work to ensure they sell, inspire and are accurate. · Manage unbillable time across the account. 3. Process Adoption & Optimisation: · Work closely with the Publicis Production Global Operation Lead to implement The Production Way processes at the account level considering the Fix & Flex approach (if required). · From brief to delivery, work in collaboration with the Global Production Client Lead, Hub leads and the Market Production Leads, to perfect new ways of working to ensure continuous optimization and alignment across all client regions and teams. · Own deployment and monitor the uptake of the client Operating Model to drive efficiencies and ensure integration with all regions and teams. · Manage process deployment slippages and attend wash ups and collate the learnings to inform continuous optimization of the process ensuring the Better Never Stop. · Own adherence to best operational and process practices across all regions and teams. 4. Sustainable Production: · In partnership with the Santander Global Production Client Lead champion sustainable production and oversee the implementation of ESG practices on the account. · Work with the Global Production Client Lead and the client to align on ESG related KPIs and track tangible results. 5. Tools & Tech Adoption: · In partnership with the Client Technology Lead and/or Tools PM, implement the Tools & Tech solutions in line with the Publicis Production Global Tools & Tech strategy. Ensure tools are rolled out and integrated to minimise the duplication of entry and data, producing reports that enable effective and timely management of the account. · Manage adoption of the Tools & Tech solutions among teams working on the account. 6. People Management: · Work closely with the account and hub teams to plan the agency’s diet of work for 12 months rolling, optimising the capacity and capabilities of the team (permanent and freelance) so that the plannable is planned and the unplannable can be managed with minimal disruption. · Support the Santander team to ensure effective casting, balancing demand, capacity, capability planning and Inclusion & Diversity to facilitate and enable resource smoothing. Ensure that utilisation of resources is managed and reported so that targets are met or exceeded. · Work closely with HR and the Santander leadership team on recruitment, development and retention planning to match the account’s future diet of work and in line with the Publicis Production Global roles structure and taxonomy. · Support the Santander GPCL and Commercial Lead in delivering monthly/quarterly forecasts for growth opportunities, by capturing Statements of Work and operational risks. · Enhance the existing talent book with preferred partners to work with across new briefs, including Directors, casting agents etc while ensuring we prioritise internalising as much as possible within the walls of Publicis. 7. Leadership: · Build a strong relationship with the Global Production Client Lead to ensure detailed understanding of the Santander expectations of work to be delivered annually. · Become a real partner to the Global Production Client Lead, the Delivery Hubs, and Country Production leads to ensure quality work is delivered. · Lead by example, be a role model to follow, be inclusive and able to support everyone inside and outside of the production unit. **Qualifications** At least 10+ years’ experience in an advertising agency or production environment work as a producer or operations manager. Must have a great understanding of operational set ups. · Self-starter that can move quickly, implement plans and ideas with accuracy and energy. · Experience leading and managing a team; firm but fair. · Proven experience of improving processes. · Experience in sustainable / responsible production, having been exposed to sustainable production and carbon calculation methodologies. · Skilled in written and spoken Spanish language. The client teams communicate in Spanish · Strong commercial acumen · Production knowledge across digital, print and film. · Can work under pressure and communicate well, excellent time management. · Comfortable with online tools and systems with a great operational mindset · Gravitas with the confidence to debate at a senior level. · Comfortable presenting to clients and agency staff. **Additional information** **Why join us? Because we offer reasons such as:** + **Flexible Benefits (Coverflex):** Enjoy more than just work with flexible compensation including meal vouchers, health insurance, transportation, and more. + **Growth Opportunities:** You can advance in your career not only through the experience of working with major clients but also by accessing local and global training programs specialized according to your role, covering both technical and soft skills. + **Free Online Training:** You can access unlimited courses from LinkedIn Learning and Udemy Catalogs through our artificial intelligence platform "Marcel". + **Online English Classes:** Benefit from group weekly classes by native teachers. + **Partner Certifications:** You'll have the opportunity to obtain certifications from industry giants such as Meta, Google, or Amazon. + **Work from anywhere:** Telecommute up to 6 weeks from over 100 countries with our #WorkYourWorld program. + **Attractive holidays package** including your birthday & Advertising Day off plus some additional days off. Rest is also important! + **Work-Life Balance:** Enjoy a hybrid model with up to two days working from home and intensive summer hours. Full remote in Easter, Christmas & 3 weeks in Summer. Flexible work start schedule. + **Well-being:** We prioritize the well-being of our staff and organize various health initiatives such as daily meditation or yoga among others. We are certified as a Great Place to Work, your happiness and providing you with an outstanding experience means a lot to us, let's enjoy! Here at Publicis Groupe, we are committed to building a culturally diverse workforce and therefore strongly encourage applications from underrepresented groups. We are committed to equality of opportunity and welcome applications from all individuals, regardless of their background: we do not discriminate on the basis of race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, marital status, or any individual´s status in any group or class protected by law. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with the recruiter who contacts you. All employees are committed to complying with obligations regarding Information Security and Technologies, obligations related to the use of Artificial Intelligence, obligations stemming from the Quality and Environmental Management System, as well as obligations derived from the Integrity Management System, Corruption Prevention, and the Anti-Bribery and Anti-Corruption Policy. Furthermore, all employees are required to complete mandatory training courses, declarations, and compliance commitments in these areas.