We are seeking a strategic and execution-focused Product Manager to lead the development and optimization of patient support service offerings for pharmaceutical and biotech clients. These programs may include field-based nurse support, reimbursement assistance, specialty pharmacy coordination, patient education initiatives, digital patient engagement tools (apps, portals, etc.), and support systems.

 

You will be responsible for improving patient access, adherence, and satisfaction, while aligning with brand strategy and regulatory requirements. This includes defining program requirements, collaborating with operations and clinical teams, and ensuring measurable outcomes for both patients and clients.

Product Strategy & Roadmap Define and execute the product roadmap for PSP-related features and services. Align product initiatives with client needs, regulatory requirements, and market trends in patient engagement and access. Customer & Market Insight Partner with commercial teams and clients to understand PSP workflows, pain points, and success metrics. Conduct competitive analysis and market research to inform product positioning and differentiation. Cross-Functional Collaboration Work closely with engineering, design, data science, and compliance teams to deliver scalable, secure, and user-friendly solutions. Collaborate with legal and regulatory experts to ensure product features meet HIPAA, GDPR, and industry-specific compliance standards. Lifecycle Management Own the end-to-end product lifecycle from ideation through launch and optimization. Monitor product performance, user adoption, and client satisfaction to inform continuous improvement. Client Engagement Support client onboarding and implementation by translating business needs into product configurations and enhancements. Serve as a product SME in client meetings, workshops, and advisory boards. Product Development Support Proven experience working in Agile/Scrum environments, with a strong grasp of sprint planning, backlog grooming, and iterative delivery. Skilled in writing clear, actionable user stories and acceptance criteria that translate complex business needs into technical requirements. Experience using product management tools such as Jira, Confluence, Aha!, or Product board to manage roadmaps, backlogs, and stakeholder communication. Performs other related duties as assigned by management.