Production Manager / Installation ManagerAbout Us Luxury Bath is redefining bath remodeling by offering stylish, cost-effective, and low-maintenance solutions tailored to homeowners, commercial clients, and individuals with accessibility needs. As a premier manufacturer of acrylic bath and shower systems, we pride ourselves on superior quality, craftsmanship, and customer satisfaction. We are expanding rapidly and looking for dynamic individuals to join our high-performing team. Position Overview We are seeking a Production Manager / Installation Manager to oversee and drive the performance of our installation and production operations. This is a key leadership role responsible for ensuring timely, efficient, and high-quality project delivery—while maintaining exceptional customer satisfaction and a productive installation team. Key Responsibilities Team & Process Management + Hire, train, and manage installation teams + Supervise daily operations and job duties + Monitor team performance and ensure accountability + Maintain a calendar of installations and team availability + Review and approve time sheets, payroll receipts, and completion certificates + Support installers during projects and resolve on-site issues Customer Satisfaction + Maintain 100% customer satisfaction and positive feedback + Conduct follow-up calls with customers one week post-install + Provide weekly updates to customers on production status + Promote and remind customers of referral program opportunities Project Planning & Scheduling + Plan and schedule all installations + Coordinate upcoming jobs and prepare installer folders + Order products, manage inventory, and coordinate warehouse logistics + Complete permit applications as needed + Maintain accurate records in CRM software Sales & Operations Support + Review contracts with the sales team prior to product ordering + Coordinate with vendors and manage vendor relationships + Collect customer payments and necessary documentation Quality Control & Continuous Improvement + Manage service calls and warranty issues + Conduct root cause analysis on service calls and recommend improvements + Review job costs and recommend efficiency improvements + Report findings and action plans to ownership Qualifications + Minimum 2 years' experience in bath remodeling, specifically with acrylic bath systems + Strong organizational and leadership skills + Excellent communication and customer service abilities + Familiarity with CRM tools, scheduling systems (Google Calendar), and basic job costing + Ability to manage multiple priorities in a fast-paced environment + Valid driver’s license and reliable transportation Compensation & Benefits + Competitive salary and performance incentives + Opportunities for growth within a national brand + Supportive team environment with strong leadership Apply Today If you're ready to join a company that values quality, integrity, and customer satisfaction, Luxury Bath invites you to apply and grow with us. Powered by JazzHR