Luxury Bath is redefining bath remodeling by offering stylish, cost-effective, and low-maintenance solutions tailored to homeowners, commercial clients, and individuals with accessibility needs. As a premier manufacturer of acrylic bath and shower systems, we pride ourselves on superior quality, craftsmanship, and customer satisfaction. We are expanding rapidly and looking for dynamic individuals to join our high-performing team.
Position OverviewWe are seeking a Production Manager / Installation Manager to oversee and drive the performance of our installation and production operations. This is a key leadership role responsible for ensuring timely, efficient, and high-quality project delivery—while maintaining exceptional customer satisfaction and a productive installation team.
Key ResponsibilitiesTeam & Process Management
Hire, train, and manage installation teams
Supervise daily operations and job duties
Monitor team performance and ensure accountability
Maintain a calendar of installations and team availability
Review and approve time sheets, payroll receipts, and completion certificates
Support installers during projects and resolve on-site issues
Customer Satisfaction
Maintain 100% customer satisfaction and positive feedback
Conduct follow-up calls with customers one week post-install
Provide weekly updates to customers on production status
Promote and remind customers of referral program opportunities
Project Planning & Scheduling
Plan and schedule all installations
Coordinate upcoming jobs and prepare installer folders
Order products, manage inventory, and coordinate warehouse logistics
Complete permit applications as needed
Maintain accurate records in CRM software
Sales & Operations Support
Review contracts with the sales team prior to product ordering
Coordinate with vendors and manage vendor relationships
Collect customer payments and necessary documentation
Quality Control & Continuous Improvement
Manage service calls and warranty issues
Conduct root cause analysis on service calls and recommend improvements
Review job costs and recommend efficiency improvements
Report findings and action plans to ownership
QualificationsMinimum 2 years' experience in bath remodeling, specifically with acrylic bath systems
Strong organizational and leadership skills
Excellent communication and customer service abilities
Familiarity with CRM tools, scheduling systems (Google Calendar), and basic job costing
Ability to manage multiple priorities in a fast-paced environment
Valid driver’s license and reliable transportation
Compensation & BenefitsCompetitive salary and performance incentives
Opportunities for growth within a national brand
Supportive team environment with strong leadership
Apply TodayIf you're ready to join a company that values quality, integrity, and customer satisfaction, Luxury Bath invites you to apply and grow with us.