Product Team Leader

Department: Store Management

Employment Type: Fixed Term Contract

Location: Norwich

Reporting To: Product Manager

Compensation: £26,445 FTE

DescriptionFTC 6 MONTHSWe're on the lookout for an energetic and inspiring Product Team Leader to join the team. As a Product Team Leader, you will lead, inspire, and empower your store team to deliver an inspirational customer journey and a great place to work for our teams. You will be an expert in product handling and will constantly strive to improve the customer journey through delivering exceptional visual execution and a high level of customer service. Supporting the Product and Commercial Manager to develop the team and maintain operational standards, and in turn generating outstanding sales, all round KPIs and high performing teams.

For a more detailed overview of this role, check out the job description attached at the bottom of this advert. 

About The Role What You’ll Be Doing\nDeliver great product placement and ‘wow’ wearable outfits.\nConsistently deliver strong visual standards with the customer journey at the forefront of every decision.\nConfidently duty manage in all areas of the store operation including service, people, and operations.\nSupport the Commercial / Product Manager in empowering the team within store to deliver for the customer by always putting customer experience at the centre of decision making.\nHave a good understanding of commercial tools and how to use to drive commercial actions. \nTake accountability to drive store KPIs, including sales, stock loss, payroll, conversion, voice of customer and RFID.\nSupport the management of store operations, including compliance with health & safety standards.\nSupport the development of the store team to deliver a high performing, motivated and engaged store team who feel valued and recognised for their contribution.  \nYou'll Be Perfect If\nYou have previous experience in retail, preferably in a supervisor role.\nYou are passionate about fashion and stay updated on the latest trends.\nYou possess strong communication and interpersonal skills.\nYou can motivate and inspire a team to achieve their best.\nYou are proactive, adaptable, and thrive in a fast-paced environment.\nAnd most importantly love our products as much as we do so we create the best possible customer journey!\nThings To Consider \n\nFast-Paced Environment: This is a high-energy role where priorities can shift quickly based on sales performance, customer trends, and seasonal demands. You’ll need to be comfortable adapting to situations and juggling multiple tasks.\n\nReporting: Your ability to analyse customer feedback and sales data will be crucial in driving improvements to your store. \n\nManaging People: Strong emotional intelligence is essential, as you’ll be managing a diverse team. \n\nHands-On Role: While this position is strategic, it also requires you to be hands-on with product movement, floor resets, and physical tasks like adjusting layouts, displays, and stock replenishment.\n\nWeekend Work: As part of the retail environment, you'll need to work on weekends, public holidays, and during key seasonal periods. This is especially crucial during busy times like sales events, product launches, or store promotions.\n\nDeadlines: Strong time management skills are important for balancing multiple responsibilities and meeting deadlines.\n

This Is For YouWe’re a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together – and are proud of the work they do.  Progression here can take you in all kinds of directions. This is what a career at River Island is like. And this is where yours starts.

What we can offer you:\n\n