As a Product Support Supervisor, Global Shared Support Services, you will lead a key function of Oracle Health's Federal support team which will include cross-functional collaboration with internal and external stakeholders. You will manage complex client and associate matters, drive internal organizational initiatives, also lead, direct and review the team’s work to achieve operational or functional targets or objectives with significant contribution towards the achievement of immediate and short-term results for the team, department and organization.

· Perform other responsibilities as assigned.

· Should have excellent communication and problem-solving skills.

· Works on job related issues specific to group or department role that have moderate impact on overall BU results.

· Problem resolution requires analysis and in-depth knowledge of department functions and organizational objectives.

· Makes decision that impact departmental goals. Erroneous decisions will result in critical failure of departmental KPIs, Human Resources, and customer satisfaction.

· Manages employees who perform similar tasks across 2 or more multi-functional areas, departments, or work groups.

· Typical Scope: Org: Generally, 8-20 employees.

· Interaction with subordinates, functional peer groups, partnering organizations.

· Executive presentations as required.

· Serves as 1st or 2nd level escalation contact for customer issues

Nice to Have:

Healthcare Financial Services Healthcare Financial Services Healthcare Revenue Cycle