Company Description

Sandisk understands how people and businesses consume data and we relentlessly innovate to deliver solutions that enable today’s needs and tomorrow’s next big ideas. With a rich history of groundbreaking innovations in Flash and advanced memory technologies, our solutions have become the beating heart of the digital world we’re living in and that we have the power to shape.

Sandisk meets people and businesses at the intersection of their aspirations and the moment, enabling them to keep moving and pushing possibility forward. We do this through the balance of our powerhouse manufacturing capabilities and our industry-leading portfolio of products that are recognized globally for innovation, performance and quality.

Sandisk has two facilities recognized by the World Economic Forum as part of the Global Lighthouse Network for advanced 4IR innovations. These facilities were also recognized as Sustainability Lighthouses for breakthroughs in efficient operations. With our global reach, we ensure the global supply chain has access to the Flash memory it needs to keep our world moving forward.

Job Description

We are seeking a dedicated Product Support Specialist to join our team in Beijing, China. As a Product Support Specialist, you will play a crucial role in ensuring customer satisfaction by providing expert technical assistance and resolving Sandisk Flash product-related issues efficiently with focus on the China market.

Serve as the primary point of contact for customers seeking technical support for our products and appsDiagnose and resolve complex technical issues through various channels, including phone, email, and chatCollaborate with cross-functional teams to escalate and resolve critical customer issuesMaintain accurate and detailed documentation of customer interactions and problem resolutionsContribute to the development and maintenance of knowledge base articles, FAQs and marketing communication assetsIdentify and report recurring product issues to the development teamParticipate in product testing and provide feedback for improvementsStay up-to-date with product updates, features, and industry trendsAssist in creating and updating product documentation and user guidesConduct product demonstrations and training sessions for customers/alliance partners when needed

Qualifications

 

2-3 years of experience in product support or related customer service roleStrong problem-solving skills and ability to troubleshoot technical issuesExcellent verbal and written communication skillsCustomer-focused mindset with a passion for delivering exceptional supportTechnical aptitude and ability to quickly learn new technologiesExperience in creating and maintaining product documentationAbility to work independently and collaboratively in a fast-paced environmentStrong attention to detail and analytical skillsFamiliarity with software products and technologiesKnowledge of industry trends and best practices in customer supportTechnical certifications relevant to the product (preferred)Fluency in Mandarin Chinese; proficiency in English is a plus

Additional Information

Sandisk thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Sandisk is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.